Reviews

From 164 reviews
JASON S
JASON S

Just wanted to say thank you very much for pulling out chemical from kits to accommodate us with the chemicals we needed. Everyone is always nice and knowledgeable of what they are selling, and are not pushy to sell units either.

Neil Taylor
Neil Taylor

I have bought two spas from Hot Spring Spas. They do a wonderful job from installation to any maintenance issues we have had. They are great to work with, honest and friendly. I would recommend them to anyone and will buy our next hot …

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Response from business owner

Hi Neil, Thanks for the great review. You have been an amazing customer for over 10 years and we appreciate you choosing us for all your hot tub needs. As you know, if there is anything we can do for you, let us know. Happy hot tubbing!

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Brice Halley
Brice Halley

This is our 5th HotSpring Spa. Our first was the Classic which followed us through 5 different relocations; twice to Alaska and back again. Based on our ownership experiences over the past 35 years, we wouldn't consider owning anything …

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Response from business owner

Hi Brice, Thanks for choosing Hot Spring Spas again. We are happy to hear that your experience with our team members was a good one. We give everyone the best price we can and it sounds like we are! Happy hot tubbing!

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Charles Morris
Charles Morris

Very informative, only problem is there is no inventory.

Response from business owner

Hi Charles, Thanks for taking the time to give us a great rating! There is a large backlog in production (for almost all hot tub manufacturers) and we have sold all of our inventory. We do have several truckloads of hot tubs on order, it's just going to take some time to get them.

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Ronda Schulte
Ronda Schulte

We purchased a Hot Springs Spa hot tub Summer 2020. My husband and I have been extremely pleased with the experience from purchase, installation and follow up care. The salesperson was informative and the monitoring and help questions have…

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Response from business owner

Hi Ronda, Thanks for writing this amazing review on your experience with us. We do our best to help out before, during and most importantly; after the sale. You're only three months in to hot tub ownership and I hope you are looking forward many, many years to come. Happy hot tubbing!

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suzanne boyd
suzanne boyd

We needed some info on replacing our old shower doors, we also buy our tub jet cleaner from them. We went to them on a recommendation by Ferguson around the corner from them.

Response from business owner

Hi Suzanne. We appreciate you taking the time to write this review. Though we do not do shower doors, I'm glad we were able to help you with the plumbing/jet cleaner.

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Erik Enger
Erik Enger

My experience with hot springs was first class. I contacted hot springs and spoke with Adam. Who was helpful and competent. I had a 15 year old spa that needed to be removed. Family leisure told me it could not be done. Adam came out and …

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Response from business owner

Hi Erik, Thanks for taking the time to write this amazing review! We are glad we were able to execute the plan to get your old tub out and new tub in. We hope that you are using your tub a lot and let us know if there is anything else we can do for you. Happy Hot Tubbing!

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Jimmie Todd
Jimmie Todd

Spa supplies on hand when you need them. Chemicals and filters typically in stock for your Hotsprings spa. Friendly and courteous staff are on hand to answer any questions you may have.

Response from business owner

Hi Jimmie, Thanks for taking the time to write this review and we are happy to help. Happy hot tubbing!

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Christopher Collins
Christopher Collins

Top notch hot tub.

Response from business owner

Hi Chris, Thanks for the great rating and review. Let us know if we can do anything for you. Happy hot tubbing!

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Dave B
Dave B

I deliver here a few times a year for Landstar trucking and they are always very quick, polite, and hard working.

Response from business owner

Hi Dave, Thanks for getting us the hot tubs so we can take care of our customers.

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Tom Rau
Tom Rau

I went in to Hot Springs of Kansas City to get help with a minor issue I was experiencing with the tub I bought from them a number of years ago. Adam was hands on explaining to me how to rectify it. When I got around to fixing it the …

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Response from business owner

Hi Tom, we are happy we were able to get your service needs taken care of. If you need anything else form us, let us know. Happy hot tubbing!

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Christine Oster
Christine Oster

Love our new Spa!!! Adam is the best ! Great service so far .

Response from business owner

Christine- We love hearing that our people are happy with their hot tub as well as the services we provide. Keep enjoying this awesome bucket list item of yours!! Happy hot tubbing!

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Dan Loscalzo
Dan Loscalzo

I’m quite pleased with the whole transaction of selection to installation. Everyone involved from Hot Springs Spas is quite accommodating thru and following installation of my spa. They came out the next day to investigate the spa in 4-…

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Response from business owner

Dan- we love hearing that you are pleased with your whole purchase. All of us here work hard to give you the best experience we can. Happy hot tubbing!

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Guy Shain
Guy Shain

My wife and I had talked about getting a hottub for the last few years and finally decided to go look. We went to other companies in the area but weren't convinced it was worth the investment. Ryan was very helpful- he was not the "pushy" …

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Response from business owner

Hi Guy- Thanks for taking the time to write this review. You would be amazed how often we hear... We should have bought a hot tub sooner. But hey, you have it now and seem to be loving it. We are glad your shopping and install experience was positive. Let us know if we can do anything else for you. Happy hot tubbing!

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Alex Stankewsky
Alex Stankewsky

We bought our Hot Tub in December of 2019. Adam was our salesman and was very informative and knowledgeable. He help us with installation and first time setup. If you have any questions all need to do is call him and he is very prompt to …

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Response from business owner

Thanks for the awesome review! We love hearing when we make ownership easy for our customers. We look forward to being here for you for years to come! Happy Hot Tubbing!!

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Baseball Dad
Baseball Dad

I can’t begin to explain what a great process this was from start to finish. Ryan was absolutely on top of his game. The amount of time he spends answering any questions working or not is such a treat for first time tub buyers. I appreciate…

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Response from business owner

Thanks for the great review! We are here simply to answer questions and help our customers find the right hot tub for their specific needs. We are glad your experience has been positive and let us know if there is anything else we can do for you. happy hot tubbing!

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Patty Mcmanus
Patty Mcmanus

Had a great experience with Lenexa Hot Springs. They were very helpful and informative with the purchase, the installation, and any follow-up and troubleshooting.

Response from business owner

Hi Patty- Thanks for taking the time to write this review. We are glad that your experience before, during and most importantly after the sale was great! Let us know if there is anything else we can do for you. Happy hot tubbing!

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Jeremy Hendricks
Jeremy Hendricks

Initially, I was wary of purchasing a hot tub due to concerns about maintenance needs, etc. I did not want to get in over my head. After researching, we decided on a Hot Springs hot tub and we are so glad that we did. Ryan (our salesman…

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Response from business owner

Hi Jeremy- Yeah we know that hot tub shoppers are concerned about maintenance. Hot Spring listens to customers concerns and goes to great lengths to find solutions to make hot tub maintenance easier than any other hot tub out there. Just know that we are committed to making the hot tub experience the best it can be and let us know if there is anything else we can do for you. Happy hot tubbing!

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Brandon Traffas
Brandon Traffas

Top notch!

Response from business owner

Brandon- Thanks for the 5 stars and the kind words. We will continue to be Top Notch for you in all your hot tub needs. Happy Hot Tubbing!

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Kimberlee Anderson
Kimberlee Anderson

Hot Springs Spas of Kansas City has a very friendly and informative staff. Very pleased with our buying experience. Highly recommend Adam as a sales professional!

Response from business owner

Kimberlee- We are so glad you have been pleased so far! We strive to give everyone the absolute best experience. We can't wait to hear how much you and Erik love your hot tub. Happy Hot Tubbing!!

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Dale Trott
Dale Trott

I have had two spas from other companies over the last 15 years and decided to check out Hot Spring Spas. I was very happy with the sales person who spent a great deal of time with me learning my preferences and matching me up with the …

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Response from business owner

Dale- We are very pleased to hear that you have been happy with your process thus far. We look forward to hearing how you enjoy your hot tub for years to come!! Happy Hot Tubbing!

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Brandon Welch
Brandon Welch

We stopped by over a year ago to look at hot tubs and found one we really liked. Ryan gave us all the information we needed and did not pressure us to buy. After saving up we went back and bought it! They took care of the delivery & Install…

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Response from business owner

Hi Brandon- Thanks for taking the time to write this review! We are glad to hear your pre-purchase and post-purchase experience has been positive. We are super excited to hear that you are using your hot tub almost every night, that's amazing! Let us know if you need anything else from us. Happy hot tubbing!

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Jake Zillner
Jake Zillner

This was my first hot tub purchase. I compared and shopped everyone in the KC area. Adam and his group went above and beyond. I would highly recommend them to anyone. Their product and service is quite impressive. Thanks for everything!

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Response from business owner

Jake- We are glad to hear you have had a great experience thus far with our team and your hot tub. We look forward to helping you with your hot tub in the future as well. Happy Hot Tubbing!!

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Kent Lage
Kent Lage

Adam was great to work with – friendly, open, and honest. He responded quickly to all of our questions before, during, and after the purchase. Install staff was also great – they went above and beyond to take the time necessary to work …

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Response from business owner

Kent- Thank you for the kind words. We love to help and look forward to helping you with all your hot tub needs for years to come! Happy Hot tubbing!

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John Wiegers
John Wiegers

We love our new Spa and Ryan Romsland is outstanding! Great service after the sale!

Response from business owner

Hi John- We are glad to hear that you are loving your hot tub and satisfied the the post purchase service. If there is anything else we can do for you, let us know. Happy hot tubbing!

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Peggy Blazier
Peggy Blazier

Friendly service and follow up Explained everything anytime we needed help. The hot tub is great. We use it almost daily.

Response from business owner

Hi Peggy- Thanks for taking the time to give us a awesome review. We think it is great that you find time to use it almost everyday. Happy hot tubbing!

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Ross Chapman
Ross Chapman

From the moment we walked into the show room to the moment our tub was delivered we had nothing but the best experience. The Sales Team is super knowledgeable and helped us pick the right model for our space and budget. The Delivery Team …

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Response from business owner

Hi Ross- Thanks for the amazing review. We are glad we were able to find you the right model for your and Cassie's needs and your experience has been great. Let us know if there is anything else we can do for you. Happy hot tubbing!

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James M
James M

Great guys and nice spa go getcha one

Response from business owner

Hi James, thanks for taking the time to give us a positive review. And we agree, everyone need to get one. Happy hot tubbing!

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Danny ONeill
Danny ONeill

Adam was awesome. Rex the electrician was a total stud and the nearest and cleanest electrician we’ve ever worked with. Install was a breeze and we couldn’t be happier with them.

Response from business owner

Danny- We love to hear how happy you are with your Pulse. Rex the electrician is really awesome! Happy Hot Tubbing!

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Larry Robertson
Larry Robertson

Have had it less than a week but my wife and I are loving it. At the end of a hard day it is so relaxing to go get in the warm hot tub and enjoy some quiet time together. It has been wonderful

Response from business owner

Larry- We love to hear that you and Rose are loving your hot tub. We can't wait to hear more about the extra time you get together in it. Happy Hot Tubbing!!

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Jeff & Allison Blodig
Jeff & Allison Blodig

Great place, great staff, great product!

Response from business owner

Hi Jeff and Allison- Thanks for the 5 star review and for being a great customer. Let us know if there is anything we can do for you. Happy hot tubbing!

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Nancy Chamberlain
Nancy Chamberlain

Lots of options to choose from in the showroom. Excellent explanation of choices/options. They have financing options too. The tub was delivered on time and effortlessly. Ryan came out and gave us a very informative lesson on the tub …

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Response from business owner

Hi Nancy- Thanks for taking the time to write us a review. It was a pleasure working with you to find your next Hot Spring Spa. We too love the Salt Water System, easy, natural and most of all less maintenance allowing you more time to use it and less time taking care of it. As you know, if there is anything we can do for you, let us know. Happy hot tubbing!

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cliff robbins
cliff robbins

Friendly service they were well informed about their product quick fast service

Response from business owner

Cliff- Thanks for the 5 stars and the kind words. We will continue to do our best for you with all your hot tub needs! Happy hot tubbing!

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Chris Hager
Chris Hager

Low-pressure sales staff made shopping easy. We were looking for a salt water hot tub and Hot Springs was the only dealer in the area that offered a salt system from the factory. Delivery was professional, with great care taken during …

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Response from business owner

Hi Chris- Thanks for taking the time to write a review. We glad to hear that your experience with our entire team (delivery, sales and most importantly after the sale support) has been positive. Our main goal is once someone gets a hot tub that they use it as much as possible and the Salt Water System is the easiest way to care for your water. Let us know if there is anything else we ca do for you and happy hot tubbing!

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jon jacques
jon jacques

These guys truly know the product they sell. Adam was amazing to work with and set us up in a tub specific to our wants and usage without pressuring us into a certain model just to gain a larger commission. Highly recommend at least …

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Response from business owner

Hi Jon- Thanks for taking the time to write this amazing review. We are glad you had a great experience with us as you were searching for the perfect hot tub for your specific wants/needs. Let us know if you need anything else for us. Happy hot tubbing!

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Dan Milford
Dan Milford

We purchased a Grandee 7 person spa from Hot Spring Spas about a month ago. It is absolutely amazing! My only regret is that we didn't buy one earlier. The hot tub is very easy to care for, has several different types of massages, and an…

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Response from business owner

Hi Dan- Thanks for taking the time to give us a great review and recommendation! That's awesome that you are enjoying the tubs amazing and unique jet features and Bluetooth sound system. It's funny that you said your only regret was not doing it sooner, we hear that a lot. Let us know if you need anything else from us. Happy hot tubbing!

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Barry Young
Barry Young

Hot Spring Spas of Kansas City is AMAZING! Ryan was incredible. The costumer service performed on our project was amazing. In addition the installation team was incredible. We were blown away at the care and service we got from start to…

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Response from business owner

Hi Barry- Thanks for taking the time to write this review. We re glad that your experience with our team was amazing! Happy hot tubbing!

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Jen W
Jen W

Best decision I made. Ryan was my salesman. I LOVE my Hot Springs Spa. I did get the salt system, which is easier maintenance. I have called a few times with newbie questions and Ryan ALWAYS takes care of me. My situation was a little …

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Response from business owner

Jen, thanks for the amazing review. That's awesome that you are loving your new hot tub and had a great experience with our team. Yeah the salt system sure make enjoying the hot tub a lot easier. Happy hot tubbing!

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TY2VETS
TY2VETS

They took care of everything. Very easy to work with, they are the experts. We don't have to worry about a thing.

Response from business owner

Christine- Thank you for the kind words. We have enjoyed working with you and your family. We look forward to continuing to be here to take care of you for years to come. Happy Hot Tubbing!!

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Cammy Harms
Cammy Harms

Ryan is awesome. I have bought two hot tubs from him and he goes way above and beyond with exceptional service. If you are looking for a new hot tub, their salt tubs are wonderful!

Response from business owner

Cammy-

Thanks for taking the time to write this review and choosing Hot Spring Spas of KC not once but twice and yes the salt water is a fantastic experience. As you know if there is anything we can do for you, just let us know. Happy hot tubbing!

via Google
Trenady Dryden
Trenady Dryden

Great helpful people who are #1 in customer service

Response from business owner

Hi Trenday-

Thanks for taking the time to give us a great review. As you know, if we can help you with anything, let us know. Happy hot tubbing!

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Marc Russell
Marc Russell

Great experience with purchase and delivery of our spa with Ryan. Very straightforward with no pressure. The post-purchase assistance has been just as good. Very satisfied.

Response from business owner

Hi Marc-

We are glad to hear you have had an great experience with us before, during and most importantly after delivery of your hot tub. Happy hot tubbing!

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Sam Dobbins
Sam Dobbins

Never been there but let’s keep that 4.9 rating bois😤😤

Response from business owner

Working hard for our customers to keep our ratings up. Thanks!

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Patrick Meier
Patrick Meier

Great people, great spas! We've had ours for over 5 years and love it!

Response from business owner

Thanks Patrick. We love working with you and your family too! Happy hot tubbing!

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Andy
Andy

We purchased our first hot tub from Hot Spring Spas a few months ago. I worked with Adam throughout the entire process and could not be happier. From walking in the door, to picking out the hot tub that was right for us (he was no-…

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Response from business owner

Andy-

Thanks for the awesome review! Nothing makes us happier than hearing that we were able to make your experience easy and perfect. We will do everything in our power to keep your ownership experience like this. Happy hot tubbing!

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Susan Minteer Hovel
Susan Minteer Hovel

I have enjoyed nearly daily soaks in my SOLANA tub for many years. After my bad car accident in late 2003, we bought our tub at the KC Lawn and Garden Show in the Spring of 2004. With the support of Ward Zerger, we’ve kept the tub going …

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Response from business owner

Hi Susan- Thanks for taking the time to write this great review. That's awesome that you use the tub nearly every day. Thanks for being part of the Hot Spring family for nearly 15 years. Let us know if there is anything we can do for you. Happy hot tubbing!

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Tony King
Tony King

Great place for all of your spa needs.

Response from business owner

Hi Tony. Sorry for the late reply, not sure how we missed your review. Anyway, thanks for taking the time to write a review and let us know how we can help. Happy hot tubbing!

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Matthew Hill
Matthew Hill

Fantastic shopping experience. We worked with Ryan who was extremely patient with us in answering all of our questions throughout the entire process from initially walking through the door, to installation questions and after taking …

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Response from business owner

HI Matt, Thanks for the great review! We are glad that your experience with all of was was a positive one. You were one of the first people in the entire country to get the new Flash, we hope you love it. Happy Hot Tubbing!

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Stacey Bequette
Stacey Bequette

It's in my nature to research every spa available. I also visited every local spa showroom. I knew right away that Hot Spring spas were going to be leading the pack in quality. What we didn't know is that they would also lead the pack in…

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Response from business owner

Hi Stacey – Thanks for the awesome review. We are happy that you experience with Hot Spring Spas of KC has been a good one. Like we told you when you were shopping for a spa, we will be here to take care of you even after the purchase. Now that you are all moved in, hopefully the spa will melt the stress away. Happy hot tubbing!

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Jeff W
Jeff W

We purchased our spa about 6 months ago from Adam. I researched, read about, and looked at every spa in the Midwest and decided to purchase from Hot Springs Spas of KC. The deciding factors were the spa quality, their knowledge, and …

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Response from business owner

Jeff, thank you for the kind words. We will continue to be here for you with all of your hot tub needs. We love the research and thought you put into choosing your Hot Spring Spa and us! Happy hot tubbing!!

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Nicole Messick
Nicole Messick

This was my experience buying and owning a hot tub and Adam made everything so simple, and even when the store wasn’t open, he was available to ask questions. Great customer service and I’m very happy so far with the whole process, start to…

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Response from business owner

We are happy you have had a great experience so far. We will do everything we can to keep up this level of customer service for you! Happy hot tubbing!

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Banning Stuckey
Banning Stuckey

So far my experience has been AMAZING!!! Very prompt and to the point. I knew what I wanted and they didn't waste my time. I told them what I wanted and what I could spend and instead of trying to up sell me they got straight to the point …

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Response from business owner

Banning, I am glad to here that we were able to take care of you quickly and efficiently. Let us know how the hot tub is as you use it! Happy hot tubbing!

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Janie Benander
Janie Benander

Great people, service and products

Response from business owner

Hi Janie, Thanks for the kind words about our staff and products. Happy Hot Tubbing!

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Holly Welsh
Holly Welsh

We purchased a hot tub from Hot Spring Spas two years ago and were very satisfied. Recently our hot tub need servicing and Hot Springs Spas was wonderful. They sent a repair guy (who looks like Leonardo Dicaprio) who not only installed …

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Response from business owner

Hi Holly, We are happy to hear you are loving your tub. We are equally as glad to hear that you were satisfied with the service you received from our staff. If you need anything else from us, let us know. Happy hot tubbing!

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V H
V H

I had an old spa that had been babied along with a slow leak for a long time. It was from a company that was out of business and fixing it was going to be several thousand dollars. I shopped around for a new spa and, after a lot of …

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Response from business owner

Thanks for the kind words Val. I'm glad to hear that you are extremely happy with your choice in us and Hot Spring Spas. We will continue to be here for you with your spa! Happy Hottubbing!!

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Deb
Deb

We love our new spa! Hot Spring Spas made our first experience of owning a spa so much easier. They were there when it was installed and made sure we knew exactly what to do. Adam answered all of our questions and made sure we felt at …

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Response from business owner

I'm glad to hear that your purchasing process was easy and that Adam answered all your questions. We will continue to be here to answer all your spa questions. Happy hottubbing!!

via Google
David Wayne
David Wayne

My wife and I had a very good experience with Hot Springs spas of Kansas City. We had a large 14 year old spa from another spa company that was slowly falling apart. With Adam Murphy's help, we identified a much better and smaller spa that…

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Response from business owner

David,

Thank you for the kind words. We are glad to hear that you are happy with the new spa. We will continue to be here for you for all of your spa needs. Happy Hottubbing!!

via Google
Scott Johnson
Scott Johnson

If you want to purchase the best hot tub this is where you want to go.

Response from business owner

Thanks for the review Scott! According to our records you have a 1997 Hot Spring Spa! That's awesome! Let us know if there is anything we can do for you! Happy hot tubbing.

via Google
Jeff Messick
Jeff Messick

Friendly staff and great product

Response from business owner

Hi Jeff,

Thanks for taking the time to write this review. We are glad to hear you like your tub! Let us know if there is anything we can do for you. Happy hot tubbing!

via Google
Chris Allen
Chris Allen

Ryan and the team were knowledgeable, professional and efficient. It was our first spa purchase and the selection process was easy because of the information Ryan and his team provided us. The install went quickly and smooth. One caveat …

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Response from business owner

Chris, thanks for choosing Hot Spring Spas of KC! We are glad the your first spa purchase was easy! Happy hot tubbing!

via Google
Carol Dellinger
Carol Dellinger

We have had such a great experience with the Hot Springs dealer, Ryan Romsland, his service crew, and with the Hot Springs spa we purchased……that we would like to share this with others who may be looking for a great product!

First, we …

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Response from business owner

Hi Steve and Carol... Thanks for the kind words. We are glad you love the strong jets and your experience with our service dept was positive. Not saying we had a good laugh about the swim suit issue but I'm not saying we didn't either :). Let us know if we can do anything else for you. Happy hot tubbing!

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Mary Lee Shucart
Mary Lee Shucart

Just replace my very old hot tub and could not be happier. Ryan helped me through the whole procedure and he was great. I opted for the salt water system and it's definitely worth the extra expense. Use it all the time.

Response from business owner

Hello Mary Lee- Thanks for choosing Hot Spring Spas of KC again for your relaxation needs. That's awesome that your experience with us was a good one. Yeah, the ACE Saltwater system is pretty awesome and as you know being a repeat customer, that if there is anything we can do for you, let us know.

Happy hot tubbing!

via Google
Bruce Kletke
Bruce Kletke

After owning for nearly 20 years a Tiger River Spa hot tub, an old part of the Hot Springs Spa family, it was time to do something. My wife and I debated for nearly 4 months whether or not to replace and through it all Adam was very …

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Response from business owner

Bruce, Thank you for continuing to be a loyal customer to both Hot Spring Spas and Hot Spring Spas of KC. We will continue to provide you with the highest service we possibly can for years to come. Enjoy the new spa and your ACE system. Happy hottubbing!

via Google
darrell oconnor
darrell oconnor

Love our new hot tub and the service was great from our salesman Ryan Romsland and the entire staff.

Response from business owner

Hi Darrell – Thanks for taking the time to write a google review. That's AWESOME that you are loving you spa and you are happy with the service we provide. Happy Hot Tubbing!.

via Google
mark rickwa
mark rickwa

The Hot Springs Store In Kansas City Ks has an awesome team of people working there. From the sales staff of Adam to the delivery and setup guys. They said they would be there and Adam would walk me through the setup and Ace system and they…

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Response from business owner

Mark, I'm glad to hear that we have come through for you. Our biggest concern is your satisfaction and we will continue to provide you with the best possible support. Keep us updated on how the spa ownership is going, we love to hear about it!

Happy Hot Tubbing!!!

via Google
mm8519
mm8519

Very happy we went with Adam and Hot Springs. Got our spa last Summer and love it so far. Install was very professional and their recommended electrician did exceptional work. We've had a few small issues but Service Dept is very responsive…

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Response from business owner

Mark, I am happy to hear you are loving the spa. We will keep responding promptly to any service or other needs you may have with your spa. Happy hot tubbing!

via Google
Kelly W.
Kelly W.

We are very happy with the TX (2 person) Hot Spring spa we purchased this year. Ryan Romsland helped us choose the model we wanted and the installation and removal of our old spa went very well. He emailed us instructions for maintenance …

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Response from business owner

Kelly, thanks for the kind words. We are glad your experience with the removal of your old spa to the install of the new one was positive. As you know, if there is anything we can do for you, let us know. Happy hot tubbing!

via Google
Joe Gibson
Joe Gibson

I had purchased a hot from Hot Spring Spas of San Diego four years ago. So I already knew what one I wanted.

I told Ryan what I was looking for and he showed me my model with special promotions for the month. Without asking him he …

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Response from business owner

Joe, thanks for choosing Hot Spring Spas for a second time. We are glad your experience with Hot Spring Spas of KC has been a positive one. If there is anything else we can do for you, let us know. Happy hot tubbing!

via Google
Brian Vierthaler
Brian Vierthaler

If you're looking for a spa, stop! Hot springs of KC is where you need to go. I spent a lot of time researching, and ended up getting the Grandee NXT with the ACE saltwater system. I have owned for 6 months, and absolutely love it. Ryan…

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Response from business owner

Brian, thanks for taking the time to write this review. The ACE Saltwater system is pretty awesome (if we do say so ourselves). We strive to make sure that our customers receive the service they deserve before, during and most importantly, after the sale has been made. Happy hot tubbing!!

via Google
Jennifer Andrews
Jennifer Andrews

I was recommended to go to Hot spring Spas by a lifelong spa owner. I had looked at different ones in the area but Hot spring was the only place that came to my residence to give expert advice on where and how to install my spa. Ryan sold …

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Response from business owner

Hi Jenn, we are glad you love your spa and that we were able to find the perfect spa for you needs/space. We pride ourselves in making sure the hot tub buying experience is as easy as possible and know that we will be here to take care of you after the sale. Keep using it every night and enjoy those beautiful sunsets. Happy hot tubbing!

via Google
jane savage
jane savage

They will take care of you. I have purchased several tubs over the past 20 years. I wasn't replacing them – just moving. Actually the one I have now I have had for almost 15 years. Love my Hot Springs hot tub!

Response from business owner

Jane, Thanks for the kind words and thank you for choosing Hot Spring Spas of KC as your go to hot tub store for the past 20 years. Happy hot tubbing!

via Google
ken seaton
ken seaton

We purchased our Freeflow spa from Hot Spring Spas of Kansas City just before Christmas 2016. Adam and his team had the spa delivered and running Christmas week. Had family in for the holidays and it was a big hit with all – especially with…

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Response from business owner

Ken- Thanks for choosing Hot Spring Spas of KC! That's great that your family enjoyed the spa over the holidays. From time to time there are issues, but as you found out, we are here to handle them quickly if they arise. Thanks for working with us on the repair and happy hot tubbing!

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David Wysong
David Wysong

We bought a tub from Hot Springs after shopping around for several months. The process was very easy, the tub arrived as promised, and delivery and set-up were very professional and timely. Adam was our rep throughout, and he provided …

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Response from business owner

David, we appreciate your continued business with us. We are glad to hear that your process was easy and you didn't feel pressured. We hate the pressure to buy just as much as the next person! Thank you for the recommendation. Happy hot tubbing!!

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Scott Endsley
Scott Endsley

Excellent information from knowledgeable salesman and very nice quality hot tubs but they are rather pricey.

Response from business owner

Scott,

Thanks for the kind words. While you are still in the buying process keep in mind that yes our spas are a little pricier than the average hot tub, but that's because are tubs are anything but average! As the only brand with 1 Million plus spas sold we have a quality that is unsurpassed in the industry. Talk to you again soon!

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Mike Avery
Mike Avery

Adam and his crew were very professional throughout the whole job. We live about 70 miles south of his store. He had no second thoughts about selling us a spa because we might be too far away for service. They showed up on time with the …

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Response from business owner

Mike, thank you for your kinds words. We pride ourselves on our knowledge and ability to provide you with quality service, even from 70 miles away! Happy hot tubbing!

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Chase McRae
Chase McRae

This business still knows how to do things right. They are very knowledgeable and explain everything. They are the cheapest in town, while provding the best service out there. You cannot go wrong with this company for any of your needs.

Response from business owner

Chase, thank you for the kind words. We will continue to be here to assist you with all your spa needs! Happy hot tubbing!

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Payam Honargohar
Payam Honargohar

Our house was struck by lighting and our outdoor spa was fried. Adam worked with us from the very beginning to asses the damage and get a quote done for our insurance company. He then helped us pick out the spa we wanted based on our …

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Response from business owner

Thank you for the kind words. We strive to make everyone's ownership as easy as possible. I'm glad Adam could make your transition and working with your insurance company easy. Happy hot tubbing!

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Todd Kohman
Todd Kohman

Overall experience with Hot Spring Spas of KC was fantastic! I had researched several other spa resellers and models and was blown away with the knowledge and information Adam at Hot Spring Spas KC shared with me. I ultimately ended up …

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Response from business owner

Todd, thanks for the kind words. We pride ourselves on our knowledge and customer service. I am happy to hear how well we took care of you and that you are pleased with the install. Let us know how the deer watching goes. Happy hot tubbing!

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Peggy Brandt
Peggy Brandt

The whole process from buying to delivery and setup were perfect. We are enjoying our hot tub. Highly recommend these guys.

Response from business owner

Peggy, thanks for the kind words. I'm glad that your process went well. Thanks for the recommendation. Keep enjoying the spa! Happy hot tubbing!

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Cathy Casey
Cathy Casey

Very knowledgeable and helpful i've never owned a hot tub and Adam walked us through every step and was very patient explaining the set up and how to care for it and he is always there with any follow-up questions we highly recommend Hot …

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Response from business owner

Carl and Cathy, thanks for the kind words. I'm glad to hear that we could thoroughly educate you on your buying decision. Thank you for choosing Hot Springs. Happy hot tubbing!

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Chad Hammes
Chad Hammes

I purchased a hot tub from Hot Spring Spas back in October. I couldn't be happier with the performance of the hot tub and most importantly the customer service I have received from Adam and the entire team at Hot Spring Spas. This was my …

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Response from business owner

Chad, I'm glad we have been here for you and we will continue to be. Your first hot tub purchase can definitely be tough. We are happy that your research brought you to us. You and your family will enjoy your spa for many years to come. Happy hot tubbing!

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pat and terri foley
pat and terri foley

Ryan walked us through the entire process and helped with any questions. He came out to our home, multiple times and made sure that the hot tub would be the best fit for us, since it was a large investment. He could not have made it any …

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Response from business owner

Thanks Pat and Terri. We are glad that the sales and set up process went smoothly. And thanks for choosing Hot Spring, not once but twice for your therapy needs. Happy hot tubbing!

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Alan Michels
Alan Michels

It was really wonderful to work with a company and sales representative (Adam Murphy) that truly get's the importance of customer service. We knew very little about buying and installing a hot tub. Adam took the time to explain the …

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Response from business owner

Alan, thanks for the kind words. It was a pleasure going the extra mile for you and your family. As an engineer, your insight to the hot tub is truly appreciated. Happy hot tubbing!

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Todd Sowerby
Todd Sowerby

We had been considering a Spa/Hot Tub for some time and had tried to do our own research. We live over an hour away from Kansas City and decided to go with the Hot Springs Spa in Lenexa, KS, we were very happy we did. First, we met with …

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Response from business owner

Todd, thanks for the kind words. We are happy you decided on us and Hot Spring Spas. We will continue to be here for you for support through the life of your spa. Thank you for the recommendation. Happy hot tubbing!

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Craig Connell
Craig Connell

We bought a 3 person hot tub from Adam and put it on a our rear deck. We love it. Looks and works great and our kids love it. Service and support has been awesome. I recommend Hot Springs Spa.

Response from business owner

Craig, we are happy to hear that you and your family are enjoying the hot tub. Thank you for the recommendation. Happy hot tubbing!

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Bill boyd
Bill boyd

Ryan and the other staff were most helpful in my deciding the best hot tub features to suit my taste and budget. He visited our site twice before installation to navigate tight access and the installation process itself. My former tub dates…

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Response from business owner

Bill... Thanks for choosing Hot Spring Spas of KC. We are glad we were able to find you the perfect spa that fit all your needs. And yes, we agree, the jets in the Prodigy are awesome. Happy hot tubbing!

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Mary Denise Dowd
Mary Denise Dowd

These guys did a fantastic job, sales through installation and follow up. Ryan was our point person and he was exceptionally thorough and accommodating..A complete orientation by Ryan made the transition from non-owners to owners seamless…

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Response from business owner

Mary... Thanks for choosing Hot Spring Spas of KC. We are glad that your transition from never owing a spa to spa ownership was seamless. Let us know if there is anything else we can do for you. Happy hot tubbing!

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Stacie Garner
Stacie Garner

Went in not knowing a single thing about hot tubs and Adam was so patient and knowledgeable. He explained everything and better yet told me not to worry, I could call him anytime even after hours if I had any questions. Which I did of …

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Response from business owner

Stacie, thank you for the kind words. I'm glad to hear that you are happy with the decision. Keep enjoying the ACE Salt Water system! Happy hot tubbing!

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bill allen
bill allen

Wow!!! Ryan was fantastic – took care of us from the minute we walked into the showroom to balancing the chemicals. Never had such an easy care hot tub. Love every minute of it....glad there was construction and we were re-routed by the …

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Response from business owner

Bill... Thanks for choosing Hot Spring Spas of KC. We are glad to hear your tub provides easy maintenance. Happy hot tubbing!

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Emilie Bakarich
Emilie Bakarich

We recently purchased our first spa, which we chose the Grandee from Ryan Romsland at Hot Spring Spas of Kansas City. After shopping around for almost a year to other stores, etc...there wasn't even a question we were going with Hot Springs…

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Response from business owner

Emilie... Thanks for choosing Hot Spring Spas of KC. The Grandee is one of our favorites too and we are glad you "LOVE IT". Happy hot tubbing!

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Jena Callen-Scholz
Jena Callen-Scholz

When landscaping our backyard we decided to add a hot tub. My husbands father had a great experience with Hot Spring Spa in KC so we decided to look there. From the time we walked in the door until it was set up and ready in our backyard, …

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Response from business owner

Jena... Thanks for choosing Hot Spring Spas of KC. We are glad your hot tub purchase was easy and enjoyable and that your father in law had a similar experience. Happy hot tubbing!

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Nancy Worth
Nancy Worth

We've enjoyed our Hotsprings tub for many years. Before purchasing, it was the service and warrantee that sold me on Hotsprings. Ward and his staff have upheld all promises and when needed, given fast professional service. We couldn't be…

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Response from business owner

Nancy, I'm happy to hear that we held up our promises to you and took care of you. Happy hot tubbing!

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Jim Marmon
Jim Marmon

We bought a new Hot Springs Spa for our new home. Our salesman, Ryan Romsland was very professional and easy to work with. We owned a different spa in the past but this one is superior by far. We are very satisfied!

Response from business owner

Jim... We are glad you were able to find a Hot Spring Spa for your new home and that it is far superior to your old one. Happy hot tubbing!

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aaron eusterwiemann
aaron eusterwiemann

Ryan R. helped us pick the right spa. Did a great job. His follow-up was spot-on. Our family really enjoys the spa !!!

Response from business owner

Aaron.. We are glad you chose Hot Spring Spas of KC for your new tub and that you and your family are enjoying it. Happy hot tubbing!

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Debbie King
Debbie King

We bought a spa about 4 months ago and Ryan was great to work with. He wasn't pushy at all, and he was very informative. He even came out when they were installing it to make sure everything went well. We love our new Hot tub!

Response from business owner

Debbie.. We are glad that your spa buying experience was a good one. If there is anything we can do for you, let us know. Happy hot tubbing!

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Greg Horton
Greg Horton

Excellent overall experience. All of the staff are very friendly and knowledgeable. I have dealt mainly with Ryan, who is outstanding. He was very knowledgeable and professional for the sale. But the service after the sale is why I took…

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Response from business owner

Greg... Thanks for taking the time to write this review and we are glad to hear your experience was excellent. Happy hot tubbing!

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Matthew Hohl
Matthew Hohl

Salesman Ryan Romsland helped us decide what style hot tub would be best for our family. So far it's been everything we thought it would be. Service & maintenance has also been a breeze.

Response from business owner

Matt... We are glad to hear the spa is everything you thought it would be and that your maintenance is a breeze. Happy hot tubbing!

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Maye Gulley
Maye Gulley

Great service--delivery and set-up--timely and friendly. We had the Spa filled and were enjoying the luxury of our Hot Springs Spa the next day. Ryan Romsland answered all our questions and got us off to a great start. Thanks so much,

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Response from business owner

Maye... We are glad your are enjoying the luxury for your Hot Spring Spa and that our service and delivery crew were on time and friendly. Happy hot tubbing!

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Kevin Bockwinkel
Kevin Bockwinkel

Great experience, service and product. Thanks to Ryan and the team at Hot Springs. We've had the Vanguard now for 4 months. Highly recommended.

Response from business owner

Kevin... We are glad you love your Vanguard and that your experience has been great! Happy hot tubbing!

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Mike meyers
Mike meyers

After extensive research on hot tubs, we visited Hot Spring Spas. Ryan greeted us and we told him our needs. We wanted something small for just my wife and I; something that we could easily move if we downsize our home. Ryan led us to the …

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Response from business owner

Mike.. Thanks for taking the time to let us know you are happy with your TX purchase. As you know if there is anything we can do for you, let us know. Happy hot tubbing!

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