Reviews

From 153 reviews
Erik Enger
Erik Enger

My experience with hot springs was first class. I contacted hot springs and spoke with Adam. Who was helpful and competent. I had a 15 year old spa that needed to be removed. Family leisure told me it could not be done. Adam came out and …

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Response from business owner

Hi Erik, Thanks for taking the time to write this amazing review! We are glad we were able to execute the plan to get your old tub out and new tub in. We hope that you are using your tub a lot and let us know if there is anything else we can do for you. Happy Hot Tubbing!

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Jimmie Todd
Jimmie Todd

Spa supplies on hand when you need them. Chemicals and filters typically in stock for your Hotsprings spa. Friendly and courteous staff are on hand to answer any questions you may have.

Response from business owner

Hi Jimmie, Thanks for taking the time to write this review and we are happy to help. Happy hot tubbing!

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Christopher Collins
Christopher Collins

Top notch hot tub.

Response from business owner

Hi Chris, Thanks for the great rating and review. Let us know if we can do anything for you. Happy hot tubbing!

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Dave B
Dave B

I deliver here a few times a year for Landstar trucking and they are always very quick, polite, and hard working.

Response from business owner

Hi Dave, Thanks for getting us the hot tubs so we can take care of our customers.

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Tom Rau
Tom Rau

I went in to Hot Springs of Kansas City to get help with a minor issue I was experiencing with the tub I bought from them a number of years ago. Adam was hands on explaining to me how to rectify it. When I got around to fixing it the …

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Response from business owner

Hi Tom, we are happy we were able to get your service needs taken care of. If you need anything else form us, let us know. Happy hot tubbing!

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Christine Oster
Christine Oster

Love our new Spa!!! Adam is the best ! Great service so far .

Response from business owner

Christine- We love hearing that our people are happy with their hot tub as well as the services we provide. Keep enjoying this awesome bucket list item of yours!! Happy hot tubbing!

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Dan Loscalzo
Dan Loscalzo

I’m quite pleased with the whole transaction of selection to installation. Everyone involved from Hot Springs Spas is quite accommodating thru and following installation of my spa. They came out the next day to investigate the spa in 4-…

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Response from business owner

Dan- we love hearing that you are pleased with your whole purchase. All of us here work hard to give you the best experience we can. Happy hot tubbing!

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Guy Shain
Guy Shain

My wife and I had talked about getting a hottub for the last few years and finally decided to go look. We went to other companies in the area but weren't convinced it was worth the investment. Ryan was very helpful- he was not the "pushy" …

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Response from business owner

Hi Guy- Thanks for taking the time to write this review. You would be amazed how often we hear... We should have bought a hot tub sooner. But hey, you have it now and seem to be loving it. We are glad your shopping and install experience was positive. Let us know if we can do anything else for you. Happy hot tubbing!

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Alex Stankewsky
Alex Stankewsky

We bought our Hot Tub in December of 2019. Adam was our salesman and was very informative and knowledgeable. He help us with installation and first time setup. If you have any questions all need to do is call him and he is very prompt to …

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Response from business owner

Thanks for the awesome review! We love hearing when we make ownership easy for our customers. We look forward to being here for you for years to come! Happy Hot Tubbing!!

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Baseball Dad
Baseball Dad

I can’t begin to explain what a great process this was from start to finish. Ryan was absolutely on top of his game. The amount of time he spends answering any questions working or not is such a treat for first time tub buyers. I appreciate…

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Response from business owner

Thanks for the great review! We are here simply to answer questions and help our customers find the right hot tub for their specific needs. We are glad your experience has been positive and let us know if there is anything else we can do for you. happy hot tubbing!

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Patty Mcmanus
Patty Mcmanus

Had a great experience with Lenexa Hot Springs. They were very helpful and informative with the purchase, the installation, and any follow-up and troubleshooting.

Response from business owner

Hi Patty- Thanks for taking the time to write this review. We are glad that your experience before, during and most importantly after the sale was great! Let us know if there is anything else we can do for you. Happy hot tubbing!

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Jeremy Hendricks
Jeremy Hendricks

Initially, I was wary of purchasing a hot tub due to concerns about maintenance needs, etc. I did not want to get in over my head. After researching, we decided on a Hot Springs hot tub and we are so glad that we did. Ryan (our salesman…

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Response from business owner

Hi Jeremy- Yeah we know that hot tub shoppers are concerned about maintenance. Hot Spring listens to customers concerns and goes to great lengths to find solutions to make hot tub maintenance easier than any other hot tub out there. Just know that we are committed to making the hot tub experience the best it can be and let us know if there is anything else we can do for you. Happy hot tubbing!

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Brandon Traffas
Brandon Traffas

Top notch!

Response from business owner

Brandon- Thanks for the 5 stars and the kind words. We will continue to be Top Notch for you in all your hot tub needs. Happy Hot Tubbing!

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Kimberlee Anderson
Kimberlee Anderson

Hot Springs Spas of Kansas City has a very friendly and informative staff. Very pleased with our buying experience. Highly recommend Adam as a sales professional!

Response from business owner

Kimberlee- We are so glad you have been pleased so far! We strive to give everyone the absolute best experience. We can't wait to hear how much you and Erik love your hot tub. Happy Hot Tubbing!!

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Dale Trott
Dale Trott

I have had two spas from other companies over the last 15 years and decided to check out Hot Spring Spas. I was very happy with the sales person who spent a great deal of time with me learning my preferences and matching me up with the …

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Response from business owner

Dale- We are very pleased to hear that you have been happy with your process thus far. We look forward to hearing how you enjoy your hot tub for years to come!! Happy Hot Tubbing!

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Brandon Welch
Brandon Welch

We stopped by over a year ago to look at hot tubs and found one we really liked. Ryan gave us all the information we needed and did not pressure us to buy. After saving up we went back and bought it! They took care of the delivery & Install…

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Response from business owner

Hi Brandon- Thanks for taking the time to write this review! We are glad to hear your pre-purchase and post-purchase experience has been positive. We are super excited to hear that you are using your hot tub almost every night, that's amazing! Let us know if you need anything else from us. Happy hot tubbing!

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Jake Zillner
Jake Zillner

This was my first hot tub purchase. I compared and shopped everyone in the KC area. Adam and his group went above and beyond. I would highly recommend them to anyone. Their product and service is quite impressive. Thanks for everything!

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Response from business owner

Jake- We are glad to hear you have had a great experience thus far with our team and your hot tub. We look forward to helping you with your hot tub in the future as well. Happy Hot Tubbing!!

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Kent Lage
Kent Lage

Adam was great to work with – friendly, open, and honest. He responded quickly to all of our questions before, during, and after the purchase. Install staff was also great – they went above and beyond to take the time necessary to work …

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Response from business owner

Kent- Thank you for the kind words. We love to help and look forward to helping you with all your hot tub needs for years to come! Happy Hot tubbing!

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John Wiegers
John Wiegers

We love our new Spa and Ryan Romsland is outstanding! Great service after the sale!

Response from business owner

Hi John- We are glad to hear that you are loving your hot tub and satisfied the the post purchase service. If there is anything else we can do for you, let us know. Happy hot tubbing!

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Peggy Blazier
Peggy Blazier

Friendly service and follow up Explained everything anytime we needed help. The hot tub is great. We use it almost daily.

Response from business owner

Hi Peggy- Thanks for taking the time to give us a awesome review. We think it is great that you find time to use it almost everyday. Happy hot tubbing!

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Ross Chapman
Ross Chapman

From the moment we walked into the show room to the moment our tub was delivered we had nothing but the best experience. The Sales Team is super knowledgeable and helped us pick the right model for our space and budget. The Delivery Team …

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Response from business owner

Hi Ross- Thanks for the amazing review. We are glad we were able to find you the right model for your and Cassie's needs and your experience has been great. Let us know if there is anything else we can do for you. Happy hot tubbing!

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James M
James M

Great guys and nice spa go getcha one

Response from business owner

Hi James, thanks for taking the time to give us a positive review. And we agree, everyone need to get one. Happy hot tubbing!

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Danny ONeill
Danny ONeill

Adam was awesome. Rex the electrician was a total stud and the nearest and cleanest electrician we’ve ever worked with. Install was a breeze and we couldn’t be happier with them.

Response from business owner

Danny- We love to hear how happy you are with your Pulse. Rex the electrician is really awesome! Happy Hot Tubbing!

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Larry Robertson
Larry Robertson

Have had it less than a week but my wife and I are loving it. At the end of a hard day it is so relaxing to go get in the warm hot tub and enjoy some quiet time together. It has been wonderful

Response from business owner

Larry- We love to hear that you and Rose are loving your hot tub. We can't wait to hear more about the extra time you get together in it. Happy Hot Tubbing!!

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Jeff & Allison Blodig
Jeff & Allison Blodig

Great place, great staff, great product!

Response from business owner

Hi Jeff and Allison- Thanks for the 5 star review and for being a great customer. Let us know if there is anything we can do for you. Happy hot tubbing!

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Nancy Chamberlain
Nancy Chamberlain

Lots of options to choose from in the showroom. Excellent explanation of choices/options. They have financing options too. The tub was delivered on time and effortlessly. Ryan came out and gave us a very informative lesson on the tub …

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Response from business owner

Hi Nancy- Thanks for taking the time to write us a review. It was a pleasure working with you to find your next Hot Spring Spa. We too love the Salt Water System, easy, natural and most of all less maintenance allowing you more time to use it and less time taking care of it. As you know, if there is anything we can do for you, let us know. Happy hot tubbing!

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cliff robbins
cliff robbins

Friendly service they were well informed about their product quick fast service

Response from business owner

Cliff- Thanks for the 5 stars and the kind words. We will continue to do our best for you with all your hot tub needs! Happy hot tubbing!

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Chris Hager
Chris Hager

Low-pressure sales staff made shopping easy. We were looking for a salt water hot tub and Hot Springs was the only dealer in the area that offered a salt system from the factory. Delivery was professional, with great care taken during …

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Response from business owner

Hi Chris- Thanks for taking the time to write a review. We glad to hear that your experience with our entire team (delivery, sales and most importantly after the sale support) has been positive. Our main goal is once someone gets a hot tub that they use it as much as possible and the Salt Water System is the easiest way to care for your water. Let us know if there is anything else we ca do for you and happy hot tubbing!

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jon jacques
jon jacques

These guys truly know the product they sell. Adam was amazing to work with and set us up in a tub specific to our wants and usage without pressuring us into a certain model just to gain a larger commission. Highly recommend at least …

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Response from business owner

Hi Jon- Thanks for taking the time to write this amazing review. We are glad you had a great experience with us as you were searching for the perfect hot tub for your specific wants/needs. Let us know if you need anything else for us. Happy hot tubbing!

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Dan Milford
Dan Milford

We purchased a Grandee 7 person spa from Hot Spring Spas about a month ago. It is absolutely amazing! My only regret is that we didn't buy one earlier. The hot tub is very easy to care for, has several different types of massages, and an…

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Response from business owner

Hi Dan- Thanks for taking the time to give us a great review and recommendation! That's awesome that you are enjoying the tubs amazing and unique jet features and Bluetooth sound system. It's funny that you said your only regret was not doing it sooner, we hear that a lot. Let us know if you need anything else from us. Happy hot tubbing!

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Barry Young
Barry Young

Hot Spring Spas of Kansas City is AMAZING! Ryan was incredible. The costumer service performed on our project was amazing. In addition the installation team was incredible. We were blown away at the care and service we got from start to…

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Response from business owner

Hi Barry- Thanks for taking the time to write this review. We re glad that your experience with our team was amazing! Happy hot tubbing!

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Jen W
Jen W

Best decision I made. Ryan was my salesman. I LOVE my Hot Springs Spa. I did get the salt system, which is easier maintenance. I have called a few times with newbie questions and Ryan ALWAYS takes care of me. My situation was a little …

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Response from business owner

Jen, thanks for the amazing review. That's awesome that you are loving your new hot tub and had a great experience with our team. Yeah the salt system sure make enjoying the hot tub a lot easier. Happy hot tubbing!

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TY2VETS
TY2VETS

They took care of everything. Very easy to work with, they are the experts. We don't have to worry about a thing.

Response from business owner

Christine- Thank you for the kind words. We have enjoyed working with you and your family. We look forward to continuing to be here to take care of you for years to come. Happy Hot Tubbing!!

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Cammy Harms
Cammy Harms

Ryan is awesome. I have bought two hot tubs from him and he goes way above and beyond with exceptional service. If you are looking for a new hot tub, their salt tubs are wonderful!

Response from business owner

Cammy-

Thanks for taking the time to write this review and choosing Hot Spring Spas of KC not once but twice and yes the salt water is a fantastic experience. As you know if there is anything we can do for you, just let us know. Happy hot tubbing!

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Trenady Dryden
Trenady Dryden

Great helpful people who are #1 in customer service

Response from business owner

Hi Trenday-

Thanks for taking the time to give us a great review. As you know, if we can help you with anything, let us know. Happy hot tubbing!

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Todd Kohman
Todd Kohman

Overall experience with Hot Spring Spas of KC was fantastic! I had researched several other spa resellers and models and was blown away with the knowledge and information Adam at Hot Spring Spas KC shared with me. I ultimately ended up …

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Response from business owner

Todd, thanks for the kind words. We pride ourselves on our knowledge and customer service. I am happy to hear how well we took care of you and that you are pleased with the install. Let us know how the deer watching goes. Happy hot tubbing!

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