Reviews

From 191 reviews
Courtney Harrell
Courtney Harrell

Ryan and his team were a pleasure to work with. We are very satisfied with our hot tub purchase. Anyone that is in the market for a hot tub or swim spa should go check out Hot Spring Spas! Our overall experience was a 10/10! Highly …

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Response from business owner

Hi Courtney.. Thanks for the great review!! We are happy that you're happy about the hot tub purchase. If you need anything else from us, let us know... Happy hot tubbing!!

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Brandon Lee
Brandon Lee

The sales team was so knowledgeable!! Adam & Ryan were great!!

Response from business owner

Hey Brandon- thank you for the kind words. We can’t waiting to get your hot tub delivered! Happy hottubbing!

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Cindi Carter
Cindi Carter

We had been shopping for a hot tub for some time, and a friend recommended not only the Hot Springs brand but this store in particular. From the moment I walked into the showroom to the delivery and setup of our unit – the education, …

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Response from business owner

Hi Cindi- Thanks for the awesome review. We are glad your experience with our entire team has been positive. Thanks for choosing us and let us know if there is anything we can do for you. Happy hot tubbing!

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Kelly Case
Kelly Case

We recently purchased a Limelight Flair from Hot Springs of Kansas City. We visited several places, but could tell very quickly that the hot springs tubs seemed higher quality and offered what we were looking for. Ryan was very responsive …

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Response from business owner

Hi Kelly-

Thanks for the amazing review. We aer happy to hear that your experience with us have been positive. If you need anything from us, let us know. Happy hot tubbing!!

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Kylie Vannaman
Kylie Vannaman

We recently purchased our first hot tub from Hot Spring Spas of KC and couldn't be happier. Both Adam and Ryan were so helpful in answering all of our questions – we even came in for a test soak, which was so helpful in deciding which model…

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Response from business owner

Hi Kylie- Thank you for the amazing review. We love working with clients and helping them find the right for for their (your needs). It is a lot of money and we just want to be sure you are getting the best tub. We are super happy to hear you had a positive shopping experience and more importantly the after the sale support you have received from our team has been great too. Happy hot tubbing!

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annette stevenson
annette stevenson

Adam was amazing on the phone and Zack fixed our 17 year old hot tub in a flash and that was in freezing weather! From making the service call to repair was only 2 1/2 hrs! This is the best customer service ever! Thank you so much

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Brett Grossenburg
Brett Grossenburg

Awesome experience. Adam took the time to show us the options and let us decide what we wanted. No pressure. The delivery crew was right on time and very friendly. Once installed and filled up Adam came to our house to do the official …

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Response from business owner

Hey Brett- we have enjoyed working with you too. And we look forward to continuing to help you with your hot tub. Happy hot tubbing!!

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Brian Coleman
Brian Coleman

I recently purchased a hot tub from Hot Springs Spas of Kansas City, and I am beyond impressed. The cutting-edge technology integrated into the tub provides an unparalleled spa experience. The customer service was exceptional, guiding me …

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Response from business owner

Hi Brian-

Thanks for taking the time to write this amazing review. We are extremely happy your experience with us have been great. If you need anything from us, please let us know. Happy hot tubbing!

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Kristin Fraser
Kristin Fraser

Hot Springs provided excellent service with the pre-site visit to evaluate the space and electrical needs. After delivery, the orientation was helpful. Super friendly team!!

Response from business owner

Hi Kristin- Thanks for the great review. We are glad everything from the site visit to coordination of electrician to the hot tub/water care orientation went well. If you need anything else from us, just let us know. Happy hot tubbing!

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Dan Lind
Dan Lind

Hot Springs Spa of Kansas City is absolutely great to do business with

They sell the best Hot Tubs out of all the competitors

And really stand out with their services

Response from business owner

Hi Dan- Thanks for the great review. We hope you are enjoying your tub and your move to KC. If you ever need anything from us just let us know. Happy hot tubbing!!!

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Cassidy Zagorski
Cassidy Zagorski

Wonderful service and honest prices. Highly-qualified team that values their customers!

Response from business owner

Hi Cassidy- Thanks for the amazing review! Our team works hard to take care of our customers. If you need anything from us just let us know. Happy hot tubbing!!

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Trey Hilyard
Trey Hilyard

Adam was friendly and knowledgeable and helped me every step of the way. Unlike other hot tub dealers, they only specialize in one brand so they know it incredibly well and provide service long past the day you buy your tub.

Response from business owner

Hi Trey- Thank you so much for the great review. We are glad you have been happy with your experience and we look forward to continuing to work with you. Happy hot tubing!

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Cheri Souders
Cheri Souders

Best crew ever !!!

Response from business owner

Hi Cheri. Thanks for the 5 star review. We think our crews are amazing too. Let us know if there is anything else we can do for you.

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Justin Keller
Justin Keller

The whole installation process was smooth. Ryan was great to work with and very knowledgeable. I would highly recommend Hot Springs of KC.

Response from business owner

Hi Justin- Thanks for the review. We are glad the shopping and installation process what smooth. The new tub looks amazing on your patio. Let us know if you have any questions. Happy hot tubbing!

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Todd Schmidt
Todd Schmidt

We've had our hot tub for nearly 5 months. So far, the service and assistance have been good. We hope it continues!

Response from business owner

Hi Todd-

Thanks for the great review. We are happy to hear that you are enjoying the tub and just as important, the service after the sale. Happy hot tubbing!!

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Sally
Sally

Thanks guys! It may be 100 degrees outside but, thanks for getting the tub back & running.

Response from business owner

Hi Sally.. Yeah it's a bit warm but cooler weather will be here before we know it and you'll be ready!! Let us know if you need anything else. Happy hot tubbing!

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Johnny Strauss
Johnny Strauss

Great with parts and service

Response from business owner

Hi Johnny. Thanks for the great review and rating. If there is anything else we can help you with let us know. Happy hot tubbing!

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Ernie Green
Ernie Green

There is no better quality spa available. I bought an Aria. Amazing. No problems in 4 years. As important as the quality of the product is the customer service backup they offer. Ryan and Adam are the best.

Response from business owner

Ernie, thank you for the kind words. We have enjoyed working with you for the last few years and we look forward to many more! Happy hot tubbing!

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Johnny Youssef
Johnny Youssef

Ordered two hot tubs from there and the both Ryan and Adam are professional and helpful and I didn’t feel anything being pushed on me. Highly recommend.

Response from business owner

Hi Johnny... Thanks for choosing Hot Spring Spas of KC for a second time! If there is anything we can do for you, let us know. Happy hot tubbing!

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Cathy Hess
Cathy Hess

Buying our hot tub from Hot Springs was a really pleasant experience. This is our second hot tub and the experience here was head and shoulders above the last. Very knowledgable and helpful both with choosing the right tub and tips on how …

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Response from business owner

Hi Cathy- Thank you for taking the time to write this amazing review. We are happy that your experience with us has been better than other hot tub stores in the area. We truly appreciate your business. Let us know if you need anything. Happy hot tubbing!!

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Julie Roth-Ramirez
Julie Roth-Ramirez

We have never owned a hot tub before now, but we have enjoyed hot tubs whenever we have had access to one. After our last vacation we decided to research and buy a hot tub. After looking at other dealers in on the KC area and reading a lot …

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Response from business owner

Hi Julie- Thanks for the amazing review and we are glad you are happy with the experience you have received from our staff. Happy hot tubbing!

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Elizabeth Sherman
Elizabeth Sherman

We’ve had a great experience with Hot Springs Spas of KC and have now purchased two hot tubs from them. (The second a replacement for the first, which was damaged by a tree falling.) The team has all been so great to work with! Great …

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Response from business owner

Hi Liz- Thanks for the amazing review! The CoolZone is pretty amazing in the warmer months. If there is anything we can do for you, please let us know. Happy Hot Tubbing!!!

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Jared H.
Jared H.

I've had my hot tub now for 2 years. Worked with Adam to figure out which hot tub was best for me, everything I'd need ahead of time to prepare, and they delivered flawlessly. After 2 years, my hot tub runs as good as the day I bought it…

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Response from business owner

Hey Jared!

Thank you for the awesome review. We look forward to continuing to assist you for all your hot tub needs. Happy hot tubbing!

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Alex Hess
Alex Hess

Wife and I ordered a Vanguard from Adam Murphy in March 2021. Adam was friendly, knew his product inside/out, and was very helpful during the sales/ordering process. We knew we were about 9-10 months out due to pandemic demand. The spa …

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Response from business owner

Hey Alex. We love that you have been so thrilled with your experience thus far. We will strive to keep you just as satisfied in the future as well. Happy hot tubbing!

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Jeffrey Lenius
Jeffrey Lenius

We purchased a hot tub at Hot Springs KC for our patio project and have had a great experience. Ryan has been absolutely fantastic to work with. We were unsure of what size to get and he walked us through the different models. He also made …

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Response from business owner

Hey Jeff.. Thanks for taking the time to write an amazing review. We are excited that your experience with us has met your expectations. If you need anything else from us, let us know. Happy hot tubbing!

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JASON S
JASON S

Just wanted to say thank you very much for pulling out chemical from kits to accommodate us with the chemicals we needed. Everyone is always nice and knowledgeable of what they are selling, and are not pushy to sell units either.

Neil Taylor
Neil Taylor

I have bought two spas from Hot Spring Spas. They do a wonderful job from installation to any maintenance issues we have had. They are great to work with, honest and friendly. I would recommend them to anyone and will buy our next hot …

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Response from business owner

Hi Neil, Thanks for the great review. You have been an amazing customer for over 10 years and we appreciate you choosing us for all your hot tub needs. As you know, if there is anything we can do for you, let us know. Happy hot tubbing!

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Brice Halley
Brice Halley

This is our 5th HotSpring Spa. Our first was the Classic which followed us through 5 different relocations; twice to Alaska and back again. Based on our ownership experiences over the past 35 years, we wouldn't consider owning anything …

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Response from business owner

Hi Brice, Thanks for choosing Hot Spring Spas again. We are happy to hear that your experience with our team members was a good one. We give everyone the best price we can and it sounds like we are! Happy hot tubbing!

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Charles Morris
Charles Morris

Very informative, only problem is there is no inventory. The wait time for a tub has went from 12 months to 9 months. They do have supplies for the hot tub.

Response from business owner

Hi Charles, Thanks for taking the time to give us a great rating! There is a large backlog in production (for almost all hot tub manufacturers) and we have sold all of our inventory. We do have several truckloads of hot tubs on order, it's just going to take some time to get them.

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Ronda Schulte
Ronda Schulte

We purchased a Hot Springs Spa hot tub Summer 2020. My husband and I have been extremely pleased with the experience from purchase, installation and follow up care. The salesperson was informative and the monitoring and help questions have…

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Response from business owner

Hi Ronda, Thanks for writing this amazing review on your experience with us. We do our best to help out before, during and most importantly; after the sale. You're only three months in to hot tub ownership and I hope you are looking forward many, many years to come. Happy hot tubbing!

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suzanne boyd
suzanne boyd

We needed some info on replacing our old shower doors, we also buy our tub jet cleaner from them. We went to them on a recommendation by Ferguson around the corner from them.

Response from business owner

Hi Suzanne. We appreciate you taking the time to write this review. Though we do not do shower doors, I'm glad we were able to help you with the plumbing/jet cleaner.

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Jimmie Todd
Jimmie Todd

Spa supplies on hand when you need them. Chemicals and filters typically in stock for your Hotsprings spa. Friendly and courteous staff are on hand to answer any questions you may have.

Response from business owner

Hi Jimmie, Thanks for taking the time to write this review and we are happy to help. Happy hot tubbing!

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Christopher Collins
Christopher Collins

Top notch hot tub.

Response from business owner

Hi Chris, Thanks for the great rating and review. Let us know if we can do anything for you. Happy hot tubbing!

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Tom Rau
Tom Rau

I went in to Hot Springs of Kansas City to get help with a minor issue I was experiencing with the tub I bought from them a number of years ago. Adam was hands on explaining to me how to rectify it. When I got around to fixing it the …

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Response from business owner

Hi Tom, we are happy we were able to get your service needs taken care of. If you need anything else form us, let us know. Happy hot tubbing!

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Christine Cross
Christine Cross

Love our new Spa!!! Adam is the best ! Great service so far .

Response from business owner

Christine- We love hearing that our people are happy with their hot tub as well as the services we provide. Keep enjoying this awesome bucket list item of yours!! Happy hot tubbing!

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Dan Loscalzo
Dan Loscalzo

I’m quite pleased with the whole transaction of selection to installation. Everyone involved from Hot Springs Spas is quite accommodating thru and following installation of my spa. They came out the next day to investigate the spa in 4-…

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Response from business owner

Dan- we love hearing that you are pleased with your whole purchase. All of us here work hard to give you the best experience we can. Happy hot tubbing!

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Guy Shain
Guy Shain

My wife and I had talked about getting a hottub for the last few years and finally decided to go look. We went to other companies in the area but weren't convinced it was worth the investment. Ryan was very helpful- he was not the "pushy" …

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Response from business owner

Hi Guy- Thanks for taking the time to write this review. You would be amazed how often we hear... We should have bought a hot tub sooner. But hey, you have it now and seem to be loving it. We are glad your shopping and install experience was positive. Let us know if we can do anything else for you. Happy hot tubbing!

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Jeremy Hendricks
Jeremy Hendricks

Initially, I was wary of purchasing a hot tub due to concerns about maintenance needs, etc. I did not want to get in over my head. After researching, we decided on a Hot Springs hot tub and we are so glad that we did. Ryan (our salesman…

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Response from business owner

Hi Jeremy- Yeah we know that hot tub shoppers are concerned about maintenance. Hot Spring listens to customers concerns and goes to great lengths to find solutions to make hot tub maintenance easier than any other hot tub out there. Just know that we are committed to making the hot tub experience the best it can be and let us know if there is anything else we can do for you. Happy hot tubbing!

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Patty Mcmanus
Patty Mcmanus

Had a great experience with Lenexa Hot Springs. They were very helpful and informative with the purchase, the installation, and any follow-up and troubleshooting.

Response from business owner

Hi Patty- Thanks for taking the time to write this review. We are glad that your experience before, during and most importantly after the sale was great! Let us know if there is anything else we can do for you. Happy hot tubbing!

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Baseball Dad
Baseball Dad

I can’t begin to explain what a great process this was from start to finish. Ryan was absolutely on top of his game. The amount of time he spends answering any questions working or not is such a treat for first time tub buyers. I appreciate…

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Response from business owner

Thanks for the great review! We are here simply to answer questions and help our customers find the right hot tub for their specific needs. We are glad your experience has been positive and let us know if there is anything else we can do for you. happy hot tubbing!

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Alex Stankewsky
Alex Stankewsky

We bought our Hot Tub in December of 2019. Adam was our salesman and was very informative and knowledgeable. He help us with installation and first time setup. If you have any questions all need to do is call him and he is very prompt to …

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Response from business owner

Thanks for the awesome review! We love hearing when we make ownership easy for our customers. We look forward to being here for you for years to come! Happy Hot Tubbing!!

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Kimberlee Anderson
Kimberlee Anderson

Hot Springs Spas of Kansas City has a very friendly and informative staff. Very pleased with our buying experience. Highly recommend Adam as a sales professional!

Response from business owner

Kimberlee- We are so glad you have been pleased so far! We strive to give everyone the absolute best experience. We can't wait to hear how much you and Erik love your hot tub. Happy Hot Tubbing!!

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Brandon Traffas
Brandon Traffas

Top notch!

Response from business owner

Brandon- Thanks for the 5 stars and the kind words. We will continue to be Top Notch for you in all your hot tub needs. Happy Hot Tubbing!

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Dale Trott
Dale Trott

I have had two spas from other companies over the last 15 years and decided to check out Hot Spring Spas. I was very happy with the sales person who spent a great deal of time with me learning my preferences and matching me up with the …

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Response from business owner

Dale- We are very pleased to hear that you have been happy with your process thus far. We look forward to hearing how you enjoy your hot tub for years to come!! Happy Hot Tubbing!

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Brandon Welch
Brandon Welch

We stopped by over a year ago to look at hot tubs and found one we really liked. Ryan gave us all the information we needed and did not pressure us to buy. After saving up we went back and bought it! They took care of the delivery & Install…

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Response from business owner

Hi Brandon- Thanks for taking the time to write this review! We are glad to hear your pre-purchase and post-purchase experience has been positive. We are super excited to hear that you are using your hot tub almost every night, that's amazing! Let us know if you need anything else from us. Happy hot tubbing!

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Jake Zillner
Jake Zillner

This was my first hot tub purchase. I compared and shopped everyone in the KC area. Adam and his group went above and beyond. I would highly recommend them to anyone. Their product and service is quite impressive. Thanks for everything!

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Response from business owner

Jake- We are glad to hear you have had a great experience thus far with our team and your hot tub. We look forward to helping you with your hot tub in the future as well. Happy Hot Tubbing!!

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Kent Lage
Kent Lage

Adam was great to work with – friendly, open, and honest. He responded quickly to all of our questions before, during, and after the purchase. Install staff was also great – they went above and beyond to take the time necessary to work …

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Response from business owner

Kent- Thank you for the kind words. We love to help and look forward to helping you with all your hot tub needs for years to come! Happy Hot tubbing!

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John Wiegers
John Wiegers

We love our new Spa and Ryan Romsland is outstanding! Great service after the sale!

Response from business owner

Hi John- We are glad to hear that you are loving your hot tub and satisfied the the post purchase service. If there is anything else we can do for you, let us know. Happy hot tubbing!

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Peggy Blazier
Peggy Blazier

Friendly service and follow up Explained everything anytime we needed help. The hot tub is great. We use it almost daily.

Response from business owner

Hi Peggy- Thanks for taking the time to give us a awesome review. We think it is great that you find time to use it almost everyday. Happy hot tubbing!

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Ross Chapman
Ross Chapman

From the moment we walked into the show room to the moment our tub was delivered we had nothing but the best experience. The Sales Team is super knowledgeable and helped us pick the right model for our space and budget. The Delivery Team …

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Response from business owner

Hi Ross- Thanks for the amazing review. We are glad we were able to find you the right model for your and Cassie's needs and your experience has been great. Let us know if there is anything else we can do for you. Happy hot tubbing!

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James M
James M

Great guys and nice spa go getcha one

Response from business owner

Hi James, thanks for taking the time to give us a positive review. And we agree, everyone need to get one. Happy hot tubbing!

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Danny ONeill
Danny ONeill

Adam was awesome. Rex the electrician was a total stud and the nearest and cleanest electrician we’ve ever worked with. Install was a breeze and we couldn’t be happier with them.

Response from business owner

Danny- We love to hear how happy you are with your Pulse. Rex the electrician is really awesome! Happy Hot Tubbing!

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Larry Robertson
Larry Robertson

Have had it less than a week but my wife and I are loving it. At the end of a hard day it is so relaxing to go get in the warm hot tub and enjoy some quiet time together. It has been wonderful

Response from business owner

Larry- We love to hear that you and Rose are loving your hot tub. We can't wait to hear more about the extra time you get together in it. Happy Hot Tubbing!!

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Jeff & Allison Blodig
Jeff & Allison Blodig

Great place, great staff, great product!

Response from business owner

Hi Jeff and Allison- Thanks for the 5 star review and for being a great customer. Let us know if there is anything we can do for you. Happy hot tubbing!

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Nancy Chamberlain
Nancy Chamberlain

Lots of options to choose from in the showroom. Excellent explanation of choices/options. They have financing options too. The tub was delivered on time and effortlessly. Ryan came out and gave us a very informative lesson on the tub …

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Response from business owner

Hi Nancy- Thanks for taking the time to write us a review. It was a pleasure working with you to find your next Hot Spring Spa. We too love the Salt Water System, easy, natural and most of all less maintenance allowing you more time to use it and less time taking care of it. As you know, if there is anything we can do for you, let us know. Happy hot tubbing!

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cliff robbins
cliff robbins

Friendly service they were well informed about their product quick fast service

Response from business owner

Cliff- Thanks for the 5 stars and the kind words. We will continue to do our best for you with all your hot tub needs! Happy hot tubbing!

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Chris Hager
Chris Hager

Low-pressure sales staff made shopping easy. We were looking for a salt water hot tub and Hot Springs was the only dealer in the area that offered a salt system from the factory. Delivery was professional, with great care taken during …

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Response from business owner

Hi Chris- Thanks for taking the time to write a review. We glad to hear that your experience with our entire team (delivery, sales and most importantly after the sale support) has been positive. Our main goal is once someone gets a hot tub that they use it as much as possible and the Salt Water System is the easiest way to care for your water. Let us know if there is anything else we ca do for you and happy hot tubbing!

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Dan Milford
Dan Milford

We purchased a Grandee 7 person spa from Hot Spring Spas about a month ago. It is absolutely amazing! My only regret is that we didn't buy one earlier. The hot tub is very easy to care for, has several different types of massages, and an…

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Response from business owner

Hi Dan- Thanks for taking the time to give us a great review and recommendation! That's awesome that you are enjoying the tubs amazing and unique jet features and Bluetooth sound system. It's funny that you said your only regret was not doing it sooner, we hear that a lot. Let us know if you need anything else from us. Happy hot tubbing!

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jon jacques
jon jacques

These guys truly know the product they sell. Adam was amazing to work with and set us up in a tub specific to our wants and usage without pressuring us into a certain model just to gain a larger commission. Highly recommend at least …

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Response from business owner

Hi Jon- Thanks for taking the time to write this amazing review. We are glad you had a great experience with us as you were searching for the perfect hot tub for your specific wants/needs. Let us know if you need anything else for us. Happy hot tubbing!

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Barry Young
Barry Young

Hot Spring Spas of Kansas City is AMAZING! Ryan was incredible. The costumer service performed on our project was amazing. In addition the installation team was incredible. We were blown away at the care and service we got from start to…

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Response from business owner

Hi Barry- Thanks for taking the time to write this review. We re glad that your experience with our team was amazing! Happy hot tubbing!

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Jen W
Jen W

Best decision I made. Ryan was my salesman. I LOVE my Hot Springs Spa. I did get the salt system, which is easier maintenance. I have called a few times with newbie questions and Ryan ALWAYS takes care of me. My situation was a little …

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Response from business owner

Jen, thanks for the amazing review. That's awesome that you are loving your new hot tub and had a great experience with our team. Yeah the salt system sure make enjoying the hot tub a lot easier. Happy hot tubbing!

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TY2VETS
TY2VETS

They took care of everything. Very easy to work with, they are the experts. We don't have to worry about a thing.

Response from business owner

Christine- Thank you for the kind words. We have enjoyed working with you and your family. We look forward to continuing to be here to take care of you for years to come. Happy Hot Tubbing!!

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Cammy Harms
Cammy Harms

Ryan is awesome. I have bought two hot tubs from him and he goes way above and beyond with exceptional service. If you are looking for a new hot tub, their salt tubs are wonderful!

Response from business owner

Cammy-

Thanks for taking the time to write this review and choosing Hot Spring Spas of KC not once but twice and yes the salt water is a fantastic experience. As you know if there is anything we can do for you, just let us know. Happy hot tubbing!

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Trenady Dryden
Trenady Dryden

Great helpful people who are #1 in customer service

Response from business owner

Hi Trenday-

Thanks for taking the time to give us a great review. As you know, if we can help you with anything, let us know. Happy hot tubbing!

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Marc Russell
Marc Russell

Great experience with purchase and delivery of our spa with Ryan. Very straightforward with no pressure. The post-purchase assistance has been just as good. Very satisfied.

Response from business owner

Hi Marc-

We are glad to hear you have had an great experience with us before, during and most importantly after delivery of your hot tub. Happy hot tubbing!

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Sam Dobbins
Sam Dobbins

Never been there but let’s keep that 4.9 rating bois😤😤

Response from business owner

Working hard for our customers to keep our ratings up. Thanks!

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Patrick Meier
Patrick Meier

Great people, great spas! We've had ours for over 5 years and love it!

Response from business owner

Thanks Patrick. We love working with you and your family too! Happy hot tubbing!

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Andy Gadea
Andy Gadea

We purchased our first hot tub from Hot Spring Spas a few months ago. I worked with Adam throughout the entire process and could not be happier. From walking in the door, to picking out the hot tub that was right for us (he was no-…

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Response from business owner

Andy-

Thanks for the awesome review! Nothing makes us happier than hearing that we were able to make your experience easy and perfect. We will do everything in our power to keep your ownership experience like this. Happy hot tubbing!

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Susan Minteer Hovel
Susan Minteer Hovel

I have enjoyed nearly daily soaks in my SOLANA tub for many years. After my bad car accident in late 2003, we bought our tub at the KC Lawn and Garden Show in the Spring of 2004. With the support of Ward Zerger, we’ve kept the tub going …

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Response from business owner

Hi Susan- Thanks for taking the time to write this great review. That's awesome that you use the tub nearly every day. Thanks for being part of the Hot Spring family for nearly 15 years. Let us know if there is anything we can do for you. Happy hot tubbing!

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Tony King
Tony King

Great place for all of your spa needs.

Response from business owner

Hi Tony. Sorry for the late reply, not sure how we missed your review. Anyway, thanks for taking the time to write a review and let us know how we can help. Happy hot tubbing!

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Matthew Hill
Matthew Hill

Fantastic shopping experience. We worked with Ryan who was extremely patient with us in answering all of our questions throughout the entire process from initially walking through the door, to installation questions and after taking …

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Response from business owner

HI Matt, Thanks for the great review! We are glad that your experience with all of was was a positive one. You were one of the first people in the entire country to get the new Flash, we hope you love it. Happy Hot Tubbing!

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Stacey Bequette
Stacey Bequette

It's in my nature to research every spa available. I also visited every local spa showroom. I knew right away that Hot Spring spas were going to be leading the pack in quality. What we didn't know is that they would also lead the pack in…

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Response from business owner

Hi Stacey – Thanks for the awesome review. We are happy that you experience with Hot Spring Spas of KC has been a good one. Like we told you when you were shopping for a spa, we will be here to take care of you even after the purchase. Now that you are all moved in, hopefully the spa will melt the stress away. Happy hot tubbing!

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Jeff W
Jeff W

We purchased our spa about 6 months ago from Adam. I researched, read about, and looked at every spa in the Midwest and decided to purchase from Hot Springs Spas of KC. The deciding factors were the spa quality, their knowledge, and …

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Response from business owner

Jeff, thank you for the kind words. We will continue to be here for you with all of your hot tub needs. We love the research and thought you put into choosing your Hot Spring Spa and us! Happy hot tubbing!!

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Nicole Messick
Nicole Messick

This was my experience buying and owning a hot tub and Adam made everything so simple, and even when the store wasn’t open, he was available to ask questions. Great customer service and I’m very happy so far with the whole process, start to…

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Response from business owner

We are happy you have had a great experience so far. We will do everything we can to keep up this level of customer service for you! Happy hot tubbing!

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Banning Stuckey
Banning Stuckey

So far my experience has been AMAZING!!! Very prompt and to the point. I knew what I wanted and they didn't waste my time. I told them what I wanted and what I could spend and instead of trying to up sell me they got straight to the point …

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Response from business owner

Banning, I am glad to here that we were able to take care of you quickly and efficiently. Let us know how the hot tub is as you use it! Happy hot tubbing!

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Janie Benander
Janie Benander

Great people, service and products

Response from business owner

Hi Janie, Thanks for the kind words about our staff and products. Happy Hot Tubbing!

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Holly Welsh
Holly Welsh

We purchased a hot tub from Hot Spring Spas two years ago and were very satisfied. Recently our hot tub need servicing and Hot Springs Spas was wonderful. They sent a repair guy (who looks like Leonardo Dicaprio) who not only installed …

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Response from business owner

Hi Holly, We are happy to hear you are loving your tub. We are equally as glad to hear that you were satisfied with the service you received from our staff. If you need anything else from us, let us know. Happy hot tubbing!

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Valerie H
Valerie H

I had an old spa that had been babied along with a slow leak for a long time. It was from a company that was out of business and fixing it was going to be several thousand dollars. I shopped around for a new spa and, after a lot of …

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Response from business owner

Thanks for the kind words Val. I'm glad to hear that you are extremely happy with your choice in us and Hot Spring Spas. We will continue to be here for you with your spa! Happy Hottubbing!!

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Val H
Val H

I had an old spa that had been babied along with a slow leak for a long time. It was from a company that was out of business and fixing it was going to be several thousand dollars. I shopped around for a new spa and, after a lot of …

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Response from business owner

Thanks for the kind words Val. I'm glad to hear that you are extremely happy with your choice in us and Hot Spring Spas. We will continue to be here for you with your spa! Happy Hottubbing!!

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Deb
Deb

We love our new spa! Hot Spring Spas made our first experience of owning a spa so much easier. They were there when it was installed and made sure we knew exactly what to do. Adam answered all of our questions and made sure we felt at …

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Response from business owner

I'm glad to hear that your purchasing process was easy and that Adam answered all your questions. We will continue to be here to answer all your spa questions. Happy hottubbing!!

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David Wayne
David Wayne

My wife and I had a very good experience with Hot Springs spas of Kansas City. We had a large 14 year old spa from another spa company that was slowly falling apart. With Adam Murphy's help, we identified a much better and smaller spa that…

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Response from business owner

David,

Thank you for the kind words. We are glad to hear that you are happy with the new spa. We will continue to be here for you for all of your spa needs. Happy Hottubbing!!

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Scott Johnson
Scott Johnson

If you want to purchase the best hot tub this is where you want to go.

Response from business owner

Thanks for the review Scott! According to our records you have a 1997 Hot Spring Spa! That's awesome! Let us know if there is anything we can do for you! Happy hot tubbing.

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Jeff Messick
Jeff Messick

We bought a tub from Hot Springs of KC several years ago, and they have provided great service and support. As I consider another purchase, they are first in our list.

Response from business owner

Hi Jeff,

Thanks for taking the time to write this review. We are glad to hear you like your tub! Let us know if there is anything we can do for you. Happy hot tubbing!

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Jeff Messick
Jeff Messick

Friendly staff and great product

Response from business owner

Hi Jeff,

Thanks for taking the time to write this review. We are glad to hear you like your tub! Let us know if there is anything we can do for you. Happy hot tubbing!

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Carol Dellinger
Carol Dellinger

We have had such a great experience with the Hot Springs dealer, Ryan Romsland, his service crew, and with the Hot Springs spa we purchased……that we would like to share this with others who may be looking for a great product!

First, we …

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Response from business owner

Hi Steve and Carol... Thanks for the kind words. We are glad you love the strong jets and your experience with our service dept was positive. Not saying we had a good laugh about the swim suit issue but I'm not saying we didn't either :). Let us know if we can do anything else for you. Happy hot tubbing!

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Carol Dellinger
Carol Dellinger

We have had such a great experience with the Hot Springs dealer, Ryan Romsland, his service crew, and with the Hot Springs spa we purchased……that we would like to share this with others who may be looking for a great product!

First, we …

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Response from business owner

Hi Steve and Carol... Thanks for the kind words. We are glad you love the strong jets and your experience with our service dept was positive. Not saying we had a good laugh about the swim suit issue but I'm not saying we didn't either :). Let us know if we can do anything else for you. Happy hot tubbing!

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Mary Lee Shucart
Mary Lee Shucart

Just replace my very old hot tub and could not be happier. Ryan helped me through the whole procedure and he was great. I opted for the salt water system and it's definitely worth the extra expense. Use it all the time.

Response from business owner

Hello Mary Lee- Thanks for choosing Hot Spring Spas of KC again for your relaxation needs. That's awesome that your experience with us was a good one. Yeah, the ACE Saltwater system is pretty awesome and as you know being a repeat customer, that if there is anything we can do for you, let us know.

Happy hot tubbing!

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Bruce Kletke
Bruce Kletke

After owning for nearly 20 years a Tiger River Spa hot tub, an old part of the Hot Springs Spa family, it was time to do something. My wife and I debated for nearly 4 months whether or not to replace and through it all Adam was very …

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Response from business owner

Bruce, Thank you for continuing to be a loyal customer to both Hot Spring Spas and Hot Spring Spas of KC. We will continue to provide you with the highest service we possibly can for years to come. Enjoy the new spa and your ACE system. Happy hottubbing!

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Bruce Kletke
Bruce Kletke

After owning for nearly 20 years a Tiger River Spa hot tub, an old part of the Hot Springs Spa family, it was time to do something. My wife and I debated for nearly 4 months whether or not to replace and through it all Adam was very …

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Response from business owner

Bruce, Thank you for continuing to be a loyal customer to both Hot Spring Spas and Hot Spring Spas of KC. We will continue to provide you with the highest service we possibly can for years to come. Enjoy the new spa and your ACE system. Happy hottubbing!

via Google
darrell oconnor
darrell oconnor

Love our new hot tub and the service was great from our salesman Ryan Romsland and the entire staff.

Response from business owner

Hi Darrell – Thanks for taking the time to write a google review. That's AWESOME that you are loving you spa and you are happy with the service we provide. Happy Hot Tubbing!.

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mark rickwa
mark rickwa

The Hot Springs Store In Kansas City Ks has an awesome team of people working there. From the sales staff of Adam to the delivery and setup guys. They said they would be there and Adam would walk me through the setup and Ace system and they…

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Response from business owner

Mark, I'm glad to hear that we have come through for you. Our biggest concern is your satisfaction and we will continue to provide you with the best possible support. Keep us updated on how the spa ownership is going, we love to hear about it!

Happy Hot Tubbing!!!

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Kelly West
Kelly West

We are very happy with the TX (2 person) Hot Spring spa we purchased this year. Ryan Romsland helped us choose the model we wanted and the installation and removal of our old spa went very well. He emailed us instructions for maintenance …

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Response from business owner

Kelly, thanks for the kind words. We are glad your experience with the removal of your old spa to the install of the new one was positive. As you know, if there is anything we can do for you, let us know. Happy hot tubbing!

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Joe Gibson
Joe Gibson

I had purchased a hot from Hot Spring Spas of San Diego four years ago. So I already knew what one I wanted.

I told Ryan what I was looking for and he showed me my model with special promotions for the month. Without asking him he …

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Response from business owner

Joe, thanks for choosing Hot Spring Spas for a second time. We are glad your experience with Hot Spring Spas of KC has been a positive one. If there is anything else we can do for you, let us know. Happy hot tubbing!

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Joe Gibson
Joe Gibson

I had purchased a hot from Hot Spring Spas of San Diego four years ago. So I already knew what one I wanted.

I told Ryan what I was looking for and he showed me my model with special promotions for the month. Without asking him he …

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Response from business owner

Joe, thanks for choosing Hot Spring Spas for a second time. We are glad your experience with Hot Spring Spas of KC has been a positive one. If there is anything else we can do for you, let us know. Happy hot tubbing!

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Brian Vierthaler
Brian Vierthaler

If you're looking for a spa, stop! Hot springs of KC is where you need to go. I spent a lot of time researching, and ended up getting the Grandee NXT with the ACE saltwater system. I have owned for 6 months, and absolutely love it. Ryan…

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Response from business owner

Brian, thanks for taking the time to write this review. The ACE Saltwater system is pretty awesome (if we do say so ourselves). We strive to make sure that our customers receive the service they deserve before, during and most importantly, after the sale has been made. Happy hot tubbing!!

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Jennifer Andrews
Jennifer Andrews

I was recommended to go to Hot spring Spas by a lifelong spa owner. I had looked at different ones in the area but Hot spring was the only place that came to my residence to give expert advice on where and how to install my spa. Ryan sold …

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Response from business owner

Hi Jenn, we are glad you love your spa and that we were able to find the perfect spa for you needs/space. We pride ourselves in making sure the hot tub buying experience is as easy as possible and know that we will be here to take care of you after the sale. Keep using it every night and enjoy those beautiful sunsets. Happy hot tubbing!

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jane savage
jane savage

They will take care of you. I have purchased several tubs over the past 20 years. I wasn't replacing them – just moving. Actually the one I have now I have had for almost 15 years. Love my Hot Springs hot tub!

Response from business owner

Jane, Thanks for the kind words and thank you for choosing Hot Spring Spas of KC as your go to hot tub store for the past 20 years. Happy hot tubbing!

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jane harlow
jane harlow

They will take care of you. I have purchased several tubs over the past 20 years. I wasn't replacing them – just moving. Actually the one I have now I have had for almost 15 years. Love my Hot Springs hot tub!

Response from business owner

Jane, Thanks for the kind words and thank you for choosing Hot Spring Spas of KC as your go to hot tub store for the past 20 years. Happy hot tubbing!

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ken seaton
ken seaton

We purchased our Freeflow spa from Hot Spring Spas of Kansas City just before Christmas 2016. Adam and his team had the spa delivered and running Christmas week. Had family in for the holidays and it was a big hit with all – especially with…

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Response from business owner

Ken- Thanks for choosing Hot Spring Spas of KC! That's great that your family enjoyed the spa over the holidays. From time to time there are issues, but as you found out, we are here to handle them quickly if they arise. Thanks for working with us on the repair and happy hot tubbing!

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David Wysong
David Wysong

We bought a tub from Hot Springs after shopping around for several months. The process was very easy, the tub arrived as promised, and delivery and set-up were very professional and timely. Adam was our rep throughout, and he provided …

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Response from business owner

David, we appreciate your continued business with us. We are glad to hear that your process was easy and you didn't feel pressured. We hate the pressure to buy just as much as the next person! Thank you for the recommendation. Happy hot tubbing!!

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