Reviews

From 51 reviews
Jake Zillner

This was my first hot tub purchase. I compared and shopped everyone in the KC area. Adam and his group went above and beyond. I would highly recommend them to anyone. Their product and service is quite impressive. Thanks for everything!

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Response from business owner

Jake- We are glad to hear you have had a great experience thus far with our team and your hot tub. We look forward to helping you with your hot tub in the future as well. Happy Hot Tubbing!!

via Google
Kent Lage

Adam was great to work with – friendly, open, and honest. He responded quickly to all of our questions before, during, and after the purchase. Install staff was also great – they went above and beyond to take the time necessary to work …

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Response from business owner

Kent- Thank you for the kind words. We love to help and look forward to helping you with all your hot tub needs for years to come! Happy Hot tubbing!

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Troy Mckenna

Adam and team where fantastic to work with. Made the whole process seamless... not to mention the fact the Jacuzzi’s are TOP NOTCH! Highly Recommend Adam and the Hot Spring Spas team of KC if your shopping around!

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John Wiegers

We love our new Spa and Ryan Romsland is outstanding! Great service after the sale!

Response from business owner

Hi John- We are glad to hear that you are loving your hot tub and satisfied the the post purchase service. If there is anything else we can do for you, let us know. Happy hot tubbing!

via Google
Peggy Blazier

Friendly service and follow up Explained everything anytime we needed help. The hot tub is great. We use it almost daily.

Response from business owner

Hi Peggy- Thanks for taking the time to give us a awesome review. We think it is great that you find time to use it almost everyday. Happy hot tubbing!

via Google
Ross Chapman

From the moment we walked into the show room to the moment our tub was delivered we had nothing but the best experience. The Sales Team is super knowledgeable and helped us pick the right model for our space and budget. The Delivery Team …

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Response from business owner

Hi Ross- Thanks for the amazing review. We are glad we were able to find you the right model for your and Cassie's needs and your experience has been great. Let us know if there is anything else we can do for you. Happy hot tubbing!

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James Mason

Great guys and nice spa go getcha one

Response from business owner

Hi James, thanks for taking the time to give us a positive review. And we agree, everyone need to get one. Happy hot tubbing!

via Google
Danny ONeill

Adam was awesome. Rex the electrician was a total stud and the nearest and cleanest electrician we’ve ever worked with. Install was a breeze and we couldn’t be happier with them.

Response from business owner

Danny- We love to hear how happy you are with your Pulse. Rex the electrician is really awesome! Happy Hot Tubbing!

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Larry Robertson

Have had it less than a week but my wife and I are loving it. At the end of a hard day it is so relaxing to go get in the warm hot tub and enjoy some quiet time together. It has been wonderful

Response from business owner

Larry- We love to hear that you and Rose are loving your hot tub. We can't wait to hear more about the extra time you get together in it. Happy Hot Tubbing!!

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Jeff & Allison Blodig

Great place, great staff, great product!

Response from business owner

Hi Jeff and Allison- Thanks for the 5 star review and for being a great customer. Let us know if there is anything we can do for you. Happy hot tubbing!

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Nancy Chamberlain

Lots of options to choose from in the showroom. Excellent explanation of choices/options. They have financing options too. The tub was delivered on time and effortlessly. Ryan came out and gave us a very informative lesson on the tub …

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Response from business owner

Hi Nancy- Thanks for taking the time to write us a review. It was a pleasure working with you to find your next Hot Spring Spa. We too love the Salt Water System, easy, natural and most of all less maintenance allowing you more time to use it and less time taking care of it. As you know, if there is anything we can do for you, let us know. Happy hot tubbing!

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cliff robbins

Friendly service they were well informed about their product quick fast service

Response from business owner

Cliff- Thanks for the 5 stars and the kind words. We will continue to do our best for you with all your hot tub needs! Happy hot tubbing!

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Craig Conant

Great experience so far with the purchase and set up. Everyone has been great to work with. Adam, our salesperson has been exceptional.

Response from business owner

Hi Craig, Thanks for taking the time to write a review. We are glad your experience with us has been great. Let us know if you need anything from us. Happy hot tubbing!

via Facebook
Chris Hager

Low-pressure sales staff made shopping easy. We were looking for a salt water hot tub and Hot Springs was the only dealer in the area that offered a salt system from the factory. Delivery was professional, with great care taken during …

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Response from business owner

Hi Chris- Thanks for taking the time to write a review. We glad to hear that your experience with our entire team (delivery, sales and most importantly after the sale support) has been positive. Our main goal is once someone gets a hot tub that they use it as much as possible and the Salt Water System is the easiest way to care for your water. Let us know if there is anything else we ca do for you and happy hot tubbing!

via Google
jon jacques

These guys truly know the product they sell. Adam was amazing to work with and set us up in a tub specific to our wants and usage without pressuring us into a certain model just to gain a larger commission. Highly recommend at least …

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Dan Milford

We purchased a Grandee 7 person spa from Hot Spring Spas about a month ago. It is absolutely amazing! My only regret is that we didn't buy one earlier. The hot tub is very easy to care for, has several different types of massages, and an…

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Response from business owner

Hi Dan- Thanks for taking the time to give us a great review and recommendation! That's awesome that you are enjoying the tubs amazing and unique jet features and Bluetooth sound system. It's funny that you said your only regret was not doing it sooner, we hear that a lot. Let us know if you need anything else from us. Happy hot tubbing!

via Google
Barry Young

Hot Spring Spas of Kansas City is AMAZING! Ryan was incredible. The costumer service performed on our project was amazing. In addition the installation team was incredible. We were blown away at the care and service we got from start to…

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Response from business owner

Hi Barry- Thanks for taking the time to write this review. We re glad that your experience with our team was amazing! Happy hot tubbing!

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Jen W

Best decision I made. Ryan was my salesman. I LOVE my Hot Springs Spa. I did get the salt system, which is easier maintenance. I have called a few times with newbie questions and Ryan ALWAYS takes care of me. My situation was a little …

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Response from business owner

Jen, thanks for the amazing review. That's awesome that you are loving your new hot tub and had a great experience with our team. Yeah the salt system sure make enjoying the hot tub a lot easier. Happy hot tubbing!

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John Skeate

Awesome showroom and selection of hot tubs.

Response from business owner

Thanks John!

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Christine Nichols

They took care of everything. Very easy to work with, they are the experts. We don't have to worry about a thing.

Response from business owner

Christine- Thank you for the kind words. We have enjoyed working with you and your family. We look forward to continuing to be here to take care of you for years to come. Happy Hot Tubbing!!

via Google
Cammy Harms

Ryan is awesome. I have bought two hot tubs from him and he goes way above and beyond with exceptional service. If you are looking for a new hot tub, their salt tubs are wonderful!

Response from business owner

Cammy-

Thanks for taking the time to write this review and choosing Hot Spring Spas of KC not once but twice and yes the salt water is a fantastic experience. As you know if there is anything we can do for you, just let us know. Happy hot tubbing!

via Google
Trenady Dryden

Great helpful people who are #1 in customer service

Response from business owner

Hi Trenday-

Thanks for taking the time to give us a great review. As you know, if we can help you with anything, let us know. Happy hot tubbing!

via Google
Marc Russell

Great experience with purchase and delivery of our spa with Ryan. Very straightforward with no pressure. The post-purchase assistance has been just as good. Very satisfied.

Response from business owner

Hi Marc-

We are glad to hear you have had an great experience with us before, during and most importantly after delivery of your hot tub. Happy hot tubbing!

via Google
Carol Harris

We have been nothing but impressed with the staff at Spring Spas. They answered all our questions with a super level of expertise. The installation crew was professional and outstanding. Adam came to the house and taught us all about the …

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Response from business owner

Hi Carol, The tub looks amazing! We are glad your experience with us was a good one. Thanks for choosing us as we know you had many choices for hot tubs in KC. Happy Hot Tubbing!

via Facebook
Sam Dobbins

Never been there but let’s keep that 4.9 rating bois😤😤

Response from business owner

Working hard for our customers to keep our ratings up. Thanks!

via Google
Patrick Meier

Great people, great spas! We've had ours for over 5 years and love it!

Response from business owner

Thanks Patrick. We love working with you and your family too! Happy hot tubbing!

via Google
Andy G

We purchased our first hot tub from Hot Spring Spas a few months ago. I worked with Adam throughout the entire process and could not be happier. From walking in the door, to picking out the hot tub that was right for us (he was no-…

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Response from business owner

Andy-

Thanks for the awesome review! Nothing makes us happier than hearing that we were able to make your experience easy and perfect. We will do everything in our power to keep your ownership experience like this. Happy hot tubbing!

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Susan Minteer Hovel

I have enjoyed nearly daily soaks in my SOLANA tub for many years. After my bad car accident in late 2003, we bought our tub at the KC Lawn and Garden Show in the Spring of 2004. With the support of Ward Zerger, we’ve kept the tub going …

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Response from business owner

Hi Susan- Thanks for taking the time to write this great review. That's awesome that you use the tub nearly every day. Thanks for being part of the Hot Spring family for nearly 15 years. Let us know if there is anything we can do for you. Happy hot tubbing!

via Google
Will Thompson

Everyone we met with Hot Springs KC was a pro. Wonderful to work with. Love the tub and the service. Would absolutely recommend to anyone looking for a hot tub. I didn’t think I would use it every day and I’m using it twice a day. Very …

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Response from business owner

Hey Will. Thanks for the the awesome review! That is great that you can make time to soak in your Hot Spring Spas twice a day! Happy hot tubbing!

via Facebook
Tony King

Great place for all of your spa needs.

Response from business owner

Hi Tony. Sorry for the late reply, not sure how we missed your review. Anyway, thanks for taking the time to write a review and let us know how we can help. Happy hot tubbing!

via Google
Matthew Hill

Fantastic shopping experience. We worked with Ryan who was extremely patient with us in answering all of our questions throughout the entire process from initially walking through the door, to installation questions and after taking …

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Response from business owner

HI Matt, Thanks for the great review! We are glad that your experience with all of was was a positive one. You were one of the first people in the entire country to get the new Flash, we hope you love it. Happy Hot Tubbing!

via Google
Stacey Bequette

It's in my nature to research every spa available. I also visited every local spa showroom. I knew right away that Hot Spring spas were going to be leading the pack in quality. What we didn't know is that they would also lead the pack in…

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Response from business owner

Hi Stacey – Thanks for the awesome review. We are happy that you experience with Hot Spring Spas of KC has been a good one. Like we told you when you were shopping for a spa, we will be here to take care of you even after the purchase. Now that you are all moved in, hopefully the spa will melt the stress away. Happy hot tubbing!

via Google
Stacey Bequette

It's in my nature to research every spa available. I also visited every local spa showroom. I knew right away that Hot Spring spas were going to be leading the pack in quality. What we didn't know is that they would also lead the pack in…

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Response from business owner

Hello Stacey – Thanks for the kind words. We try to make the shopping experience as pleasant as possible. More importantly, we want to make sure you use the spa so after the sale support is our main focus. Let us know if there is anything we can do for you. Happy hot tubbing!

via Facebook
Scott Stansbury

We recently purchased a new hot tub from Hot Springs Spas of Kansas City and my wife and I had a very pleasant experience. I highly recommend if you are searching for a hot tub, in using this facility with Adam and their staff. Scott …

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Response from business owner

Hi Scott. Thanks for taking the time to write this review. We are glad you had a pleasant experience with Hot Spring Spas of KC LLC. If there is anything we can help you with, please let us know. Happy hot tubbing!

via Facebook
Christine Hilton

We live in Wichita and purchased our Vanguard Hot Springs Spa last fall from a local store. But they are closed today as is every pool/spa store in the area. I left a message with Hot Springs KC because we had drained/filled our tub for the…

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Response from business owner

Hi Christine- First thanks for the great review. We know first hand how frustrating it can be if the water in our spa is not what it should be. We want to make sure that people use their spa regardless if you got it from us or not. If in the future you need more advise, we are here for you. Happy Hot Tubbing!

via Facebook
Jeff W

We purchased our spa about 6 months ago from Adam. I researched, read about, and looked at every spa in the Midwest and decided to purchase from Hot Springs Spas of KC. The deciding factors were the spa quality, their knowledge, and …

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Response from business owner

Jeff, thank you for the kind words. We will continue to be here for you with all of your hot tub needs. We love the research and thought you put into choosing your Hot Spring Spa and us! Happy hot tubbing!!

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Nicole Messick

This was my experience buying and owning a hot tub and Adam made everything so simple, and even when the store wasn’t open, he was available to ask questions. Great customer service and I’m very happy so far with the whole process, start to…

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Response from business owner

We are happy you have had a great experience so far. We will do everything we can to keep up this level of customer service for you! Happy hot tubbing!

via Google
Nicole Messick

Ryan and his team were fantastic and made buying a hot tub easy, as my first time owning one! Great customer service and prices.

Response from business owner

Hi Nicole. Thanks for the great review. We are glad that your first time buying a hot tub was easy. If there is anything else we can do for you, let us know. Happy hot tubbing!!

via Facebook
Banning Stuckey

So far my experience has been AMAZING!!! Very prompt and to the point. I knew what I wanted and they didn't waste my time. I told them what I wanted and what I could spend and instead of trying to up sell me they got straight to the point …

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Response from business owner

Banning, I am glad to here that we were able to take care of you quickly and efficiently. Let us know how the hot tub is as you use it! Happy hot tubbing!

via Google
Janie Benander

Great people, service and products

Response from business owner

Hi Janie, Thanks for the kind words about our staff and products. Happy Hot Tubbing!

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Holly Welsh

We purchased a hot tub from Hot Spring Spas two years ago and were very satisfied. Recently our hot tub need servicing and Hot Springs Spas was wonderful. They sent a repair guy (who looks like Leonardo Dicaprio) who not only installed …

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Response from business owner

Hi Holly, We are happy to hear you are loving your tub. We are equally as glad to hear that you were satisfied with the service you received from our staff. If you need anything else from us, let us know. Happy hot tubbing!

via Google
Val H

I had an old spa that had been babied along with a slow leak for a long time. It was from a company that was out of business and fixing it was going to be several thousand dollars. I shopped around for a new spa and, after a lot of …

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Response from business owner

Thanks for the kind words Val. I'm glad to hear that you are extremely happy with your choice in us and Hot Spring Spas. We will continue to be here for you with your spa! Happy Hottubbing!!

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Deb

We love our new spa! Hot Spring Spas made our first experience of owning a spa so much easier. They were there when it was installed and made sure we knew exactly what to do. Adam answered all of our questions and made sure we felt at …

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Response from business owner

I'm glad to hear that your purchasing process was easy and that Adam answered all your questions. We will continue to be here to answer all your spa questions. Happy hottubbing!!

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David Wayne

My wife and I had a very good experience with Hot Springs spas of Kansas City. We had a large 14 year old spa from another spa company that was slowly falling apart. With Adam Murphy's help, we identified a much better and smaller spa that…

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Response from business owner

David,

Thank you for the kind words. We are glad to hear that you are happy with the new spa. We will continue to be here for you for all of your spa needs. Happy Hottubbing!!

via Google
Scott Johnson

If you want to purchase the best hot tub this is where you want to go.

Response from business owner

Thanks for the review Scott! According to our records you have a 1997 Hot Spring Spa! That's awesome! Let us know if there is anything we can do for you! Happy hot tubbing.

via Google
Chris Allen

Ryan and the team were knowledgeable, professional and efficient. It was our first spa purchase and the selection process was easy because of the information Ryan and his team provided us. The install went quickly and smooth. One caveat …

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Response from business owner

Chris, thanks for choosing Hot Spring Spas of KC! We are glad the your first spa purchase was easy! Happy hot tubbing!

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Sammi Jo Rousselo

Ryan was amazing! He answered all our questions! We love our Hot Springs Spa!

Response from business owner

Thanks Sammi! We are glad to hear you love your Hot Spring Spa! If there is anything else we can do for you, please let us know. Happy hot tubbing!

via Facebook
Travis Vaughn

If you're looking for a selection of high end hot tubs, look no further than Hot Springs Spa of KC. They have multiple models to fit your budget. Don't make decisions based on a catalogue, stop by their store and see the floor models on …

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Response from business owner

Travis thanks for a great review. We are happy you had a positive experience with Ryan and the delivery crew (including the owner and his sons). We love it when customers can make every day better and the whole family can enjoy spending time together. Happy hot tubbing!

via Facebook
Carol Dellinger

We have had such a great experience with the Hot Springs dealer, Ryan Romsland, his service crew, and with the Hot Springs spa we purchased……that we would like to share this with others who may be looking for a great product!

First, we …

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Response from business owner

Hi Steve and Carol... Thanks for the kind words. We are glad you love the strong jets and your experience with our service dept was positive. Not saying we had a good laugh about the swim suit issue but I'm not saying we didn't either :). Let us know if we can do anything else for you. Happy hot tubbing!

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Mary Lee Shucart

Just replace my very old hot tub and could not be happier. Ryan helped me through the whole procedure and he was great. I opted for the salt water system and it's definitely worth the extra expense. Use it all the time.

Response from business owner

Hello Mary Lee- Thanks for choosing Hot Spring Spas of KC again for your relaxation needs. That's awesome that your experience with us was a good one. Yeah, the ACE Saltwater system is pretty awesome and as you know being a repeat customer, that if there is anything we can do for you, let us know.

Happy hot tubbing!

via Google
Todd Kohman

Overall experience with Hot Spring Spas of KC was fantastic! I had researched several other spa resellers and models and was blown away with the knowledge and information Adam at Hot Spring Spas KC shared with me. I ultimately ended up …

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Response from business owner

Todd, thanks for the kind words. We pride ourselves on our knowledge and customer service. I am happy to hear how well we took care of you and that you are pleased with the install. Let us know how the deer watching goes. Happy hot tubbing!

via Google