Reviews

From 52 reviews
Guy Shain
Guy Shain

My wife and I had talked about getting a hottub for the last few years and finally decided to go look. We went to other companies in the area but weren't convinced it was worth the investment. Ryan was very helpful- he was not the "pushy" …

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Response from business owner

Hi Guy- Thanks for taking the time to write this review. You would be amazed how often we hear... We should have bought a hot tub sooner. But hey, you have it now and seem to be loving it. We are glad your shopping and install experience was positive. Let us know if we can do anything else for you. Happy hot tubbing!

via Google
Alex Stankewsky
Alex Stankewsky

We bought our Hot Tub in December of 2019. Adam was our salesman and was very informative and knowledgeable. He help us with installation and first time setup. If you have any questions all need to do is call him and he is very prompt to …

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Response from business owner

Thanks for the awesome review! We love hearing when we make ownership easy for our customers. We look forward to being here for you for years to come! Happy Hot Tubbing!!

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Baseball Dad
Baseball Dad

I can’t begin to explain what a great process this was from start to finish. Ryan was absolutely on top of his game. The amount of time he spends answering any questions working or not is such a treat for first time tub buyers. I appreciate…

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Response from business owner

Thanks for the great review! We are here simply to answer questions and help our customers find the right hot tub for their specific needs. We are glad your experience has been positive and let us know if there is anything else we can do for you. happy hot tubbing!

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Patty Mcmanus
Patty Mcmanus

Had a great experience with Lenexa Hot Springs. They were very helpful and informative with the purchase, the installation, and any follow-up and troubleshooting.

Response from business owner

Hi Patty- Thanks for taking the time to write this review. We are glad that your experience before, during and most importantly after the sale was great! Let us know if there is anything else we can do for you. Happy hot tubbing!

via Google
Jeremy Hendricks
Jeremy Hendricks

Initially, I was wary of purchasing a hot tub due to concerns about maintenance needs, etc. I did not want to get in over my head. After researching, we decided on a Hot Springs hot tub and we are so glad that we did. Ryan (our salesman…

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Response from business owner

Hi Jeremy- Yeah we know that hot tub shoppers are concerned about maintenance. Hot Spring listens to customers concerns and goes to great lengths to find solutions to make hot tub maintenance easier than any other hot tub out there. Just know that we are committed to making the hot tub experience the best it can be and let us know if there is anything else we can do for you. Happy hot tubbing!

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Brandon Traffas
Brandon Traffas

Top notch!

Response from business owner

Brandon- Thanks for the 5 stars and the kind words. We will continue to be Top Notch for you in all your hot tub needs. Happy Hot Tubbing!

via Google
Kimberlee Anderson
Kimberlee Anderson

Hot Springs Spas of Kansas City has a very friendly and informative staff. Very pleased with our buying experience. Highly recommend Adam as a sales professional!

Response from business owner

Kimberlee- We are so glad you have been pleased so far! We strive to give everyone the absolute best experience. We can't wait to hear how much you and Erik love your hot tub. Happy Hot Tubbing!!

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Dale Trott
Dale Trott

I have had two spas from other companies over the last 15 years and decided to check out Hot Spring Spas. I was very happy with the sales person who spent a great deal of time with me learning my preferences and matching me up with the …

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Response from business owner

Dale- We are very pleased to hear that you have been happy with your process thus far. We look forward to hearing how you enjoy your hot tub for years to come!! Happy Hot Tubbing!

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Brandon Welch
Brandon Welch

We stopped by over a year ago to look at hot tubs and found one we really liked. Ryan gave us all the information we needed and did not pressure us to buy. After saving up we went back and bought it! They took care of the delivery & Install…

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Response from business owner

Hi Brandon- Thanks for taking the time to write this review! We are glad to hear your pre-purchase and post-purchase experience has been positive. We are super excited to hear that you are using your hot tub almost every night, that's amazing! Let us know if you need anything else from us. Happy hot tubbing!

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Jake Zillner
Jake Zillner

This was my first hot tub purchase. I compared and shopped everyone in the KC area. Adam and his group went above and beyond. I would highly recommend them to anyone. Their product and service is quite impressive. Thanks for everything!

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Response from business owner

Jake- We are glad to hear you have had a great experience thus far with our team and your hot tub. We look forward to helping you with your hot tub in the future as well. Happy Hot Tubbing!!

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Kent Lage
Kent Lage

Adam was great to work with – friendly, open, and honest. He responded quickly to all of our questions before, during, and after the purchase. Install staff was also great – they went above and beyond to take the time necessary to work …

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Response from business owner

Kent- Thank you for the kind words. We love to help and look forward to helping you with all your hot tub needs for years to come! Happy Hot tubbing!

via Google
Troy Mckenna
Troy Mckenna

Adam and team where fantastic to work with. Made the whole process seamless... not to mention the fact the Jacuzzi’s are TOP NOTCH! Highly Recommend Adam and the Hot Spring Spas team of KC if your shopping around!

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John Wiegers
John Wiegers

We love our new Spa and Ryan Romsland is outstanding! Great service after the sale!

Response from business owner

Hi John- We are glad to hear that you are loving your hot tub and satisfied the the post purchase service. If there is anything else we can do for you, let us know. Happy hot tubbing!

via Google
Peggy Blazier
Peggy Blazier

Friendly service and follow up Explained everything anytime we needed help. The hot tub is great. We use it almost daily.

Response from business owner

Hi Peggy- Thanks for taking the time to give us a awesome review. We think it is great that you find time to use it almost everyday. Happy hot tubbing!

via Google
Ross Chapman
Ross Chapman

From the moment we walked into the show room to the moment our tub was delivered we had nothing but the best experience. The Sales Team is super knowledgeable and helped us pick the right model for our space and budget. The Delivery Team …

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Response from business owner

Hi Ross- Thanks for the amazing review. We are glad we were able to find you the right model for your and Cassie's needs and your experience has been great. Let us know if there is anything else we can do for you. Happy hot tubbing!

via Google
James Mason
James Mason

Great guys and nice spa go getcha one

Response from business owner

Hi James, thanks for taking the time to give us a positive review. And we agree, everyone need to get one. Happy hot tubbing!

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Danny ONeill
Danny ONeill

Adam was awesome. Rex the electrician was a total stud and the nearest and cleanest electrician we’ve ever worked with. Install was a breeze and we couldn’t be happier with them.

Response from business owner

Danny- We love to hear how happy you are with your Pulse. Rex the electrician is really awesome! Happy Hot Tubbing!

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Larry Robertson
Larry Robertson

Have had it less than a week but my wife and I are loving it. At the end of a hard day it is so relaxing to go get in the warm hot tub and enjoy some quiet time together. It has been wonderful

Response from business owner

Larry- We love to hear that you and Rose are loving your hot tub. We can't wait to hear more about the extra time you get together in it. Happy Hot Tubbing!!

via Google
Jeff & Allison Blodig
Jeff & Allison Blodig

Great place, great staff, great product!

Response from business owner

Hi Jeff and Allison- Thanks for the 5 star review and for being a great customer. Let us know if there is anything we can do for you. Happy hot tubbing!

via Google
Nancy Chamberlain
Nancy Chamberlain

Lots of options to choose from in the showroom. Excellent explanation of choices/options. They have financing options too. The tub was delivered on time and effortlessly. Ryan came out and gave us a very informative lesson on the tub …

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Response from business owner

Hi Nancy- Thanks for taking the time to write us a review. It was a pleasure working with you to find your next Hot Spring Spa. We too love the Salt Water System, easy, natural and most of all less maintenance allowing you more time to use it and less time taking care of it. As you know, if there is anything we can do for you, let us know. Happy hot tubbing!

via Google
cliff robbins
cliff robbins

Friendly service they were well informed about their product quick fast service

Response from business owner

Cliff- Thanks for the 5 stars and the kind words. We will continue to do our best for you with all your hot tub needs! Happy hot tubbing!

via Google
Craig Conant
Craig Conant

Great experience so far with the purchase and set up. Everyone has been great to work with. Adam, our salesperson has been exceptional.

Response from business owner

Hi Craig, Thanks for taking the time to write a review. We are glad your experience with us has been great. Let us know if you need anything from us. Happy hot tubbing!

via Facebook
Chris Hager
Chris Hager

Low-pressure sales staff made shopping easy. We were looking for a salt water hot tub and Hot Springs was the only dealer in the area that offered a salt system from the factory. Delivery was professional, with great care taken during …

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Response from business owner

Hi Chris- Thanks for taking the time to write a review. We glad to hear that your experience with our entire team (delivery, sales and most importantly after the sale support) has been positive. Our main goal is once someone gets a hot tub that they use it as much as possible and the Salt Water System is the easiest way to care for your water. Let us know if there is anything else we ca do for you and happy hot tubbing!

via Google
jon jacques
jon jacques

These guys truly know the product they sell. Adam was amazing to work with and set us up in a tub specific to our wants and usage without pressuring us into a certain model just to gain a larger commission. Highly recommend at least …

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Dan Milford
Dan Milford

We purchased a Grandee 7 person spa from Hot Spring Spas about a month ago. It is absolutely amazing! My only regret is that we didn't buy one earlier. The hot tub is very easy to care for, has several different types of massages, and an…

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Response from business owner

Hi Dan- Thanks for taking the time to give us a great review and recommendation! That's awesome that you are enjoying the tubs amazing and unique jet features and Bluetooth sound system. It's funny that you said your only regret was not doing it sooner, we hear that a lot. Let us know if you need anything else from us. Happy hot tubbing!

via Google
Barry Young
Barry Young

Hot Spring Spas of Kansas City is AMAZING! Ryan was incredible. The costumer service performed on our project was amazing. In addition the installation team was incredible. We were blown away at the care and service we got from start to…

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Response from business owner

Hi Barry- Thanks for taking the time to write this review. We re glad that your experience with our team was amazing! Happy hot tubbing!

via Google
Jen W
Jen W

Best decision I made. Ryan was my salesman. I LOVE my Hot Springs Spa. I did get the salt system, which is easier maintenance. I have called a few times with newbie questions and Ryan ALWAYS takes care of me. My situation was a little …

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Response from business owner

Jen, thanks for the amazing review. That's awesome that you are loving your new hot tub and had a great experience with our team. Yeah the salt system sure make enjoying the hot tub a lot easier. Happy hot tubbing!

via Google
John Skeate
John Skeate

Awesome showroom and selection of hot tubs.

Response from business owner

Thanks John!

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Christine Nichols
Christine Nichols

They took care of everything. Very easy to work with, they are the experts. We don't have to worry about a thing.

Response from business owner

Christine- Thank you for the kind words. We have enjoyed working with you and your family. We look forward to continuing to be here to take care of you for years to come. Happy Hot Tubbing!!

via Google
Cammy Harms
Cammy Harms

Ryan is awesome. I have bought two hot tubs from him and he goes way above and beyond with exceptional service. If you are looking for a new hot tub, their salt tubs are wonderful!

Response from business owner

Cammy-

Thanks for taking the time to write this review and choosing Hot Spring Spas of KC not once but twice and yes the salt water is a fantastic experience. As you know if there is anything we can do for you, just let us know. Happy hot tubbing!

via Google
Trenady Dryden
Trenady Dryden

Great helpful people who are #1 in customer service

Response from business owner

Hi Trenday-

Thanks for taking the time to give us a great review. As you know, if we can help you with anything, let us know. Happy hot tubbing!

via Google
Marc Russell
Marc Russell

Great experience with purchase and delivery of our spa with Ryan. Very straightforward with no pressure. The post-purchase assistance has been just as good. Very satisfied.

Response from business owner

Hi Marc-

We are glad to hear you have had an great experience with us before, during and most importantly after delivery of your hot tub. Happy hot tubbing!

via Google
Carol Harris
Carol Harris

We have been nothing but impressed with the staff at Spring Spas. They answered all our questions with a super level of expertise. The installation crew was professional and outstanding. Adam came to the house and taught us all about the …

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Response from business owner

Hi Carol, The tub looks amazing! We are glad your experience with us was a good one. Thanks for choosing us as we know you had many choices for hot tubs in KC. Happy Hot Tubbing!

via Facebook
Sam Dobbins
Sam Dobbins

Never been there but let’s keep that 4.9 rating bois😤😤

Response from business owner

Working hard for our customers to keep our ratings up. Thanks!

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Patrick Meier
Patrick Meier

Great people, great spas! We've had ours for over 5 years and love it!

Response from business owner

Thanks Patrick. We love working with you and your family too! Happy hot tubbing!

via Google
Andy G
Andy G

We purchased our first hot tub from Hot Spring Spas a few months ago. I worked with Adam throughout the entire process and could not be happier. From walking in the door, to picking out the hot tub that was right for us (he was no-…

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Response from business owner

Andy-

Thanks for the awesome review! Nothing makes us happier than hearing that we were able to make your experience easy and perfect. We will do everything in our power to keep your ownership experience like this. Happy hot tubbing!

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Susan Minteer Hovel
Susan Minteer Hovel

I have enjoyed nearly daily soaks in my SOLANA tub for many years. After my bad car accident in late 2003, we bought our tub at the KC Lawn and Garden Show in the Spring of 2004. With the support of Ward Zerger, we’ve kept the tub going …

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Response from business owner

Hi Susan- Thanks for taking the time to write this great review. That's awesome that you use the tub nearly every day. Thanks for being part of the Hot Spring family for nearly 15 years. Let us know if there is anything we can do for you. Happy hot tubbing!

via Google
Tony King
Tony King

Great place for all of your spa needs.

Response from business owner

Hi Tony. Sorry for the late reply, not sure how we missed your review. Anyway, thanks for taking the time to write a review and let us know how we can help. Happy hot tubbing!

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Matthew Hill
Matthew Hill

Fantastic shopping experience. We worked with Ryan who was extremely patient with us in answering all of our questions throughout the entire process from initially walking through the door, to installation questions and after taking …

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Response from business owner

HI Matt, Thanks for the great review! We are glad that your experience with all of was was a positive one. You were one of the first people in the entire country to get the new Flash, we hope you love it. Happy Hot Tubbing!

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Stacey Bequette
Stacey Bequette

It's in my nature to research every spa available. I also visited every local spa showroom. I knew right away that Hot Spring spas were going to be leading the pack in quality. What we didn't know is that they would also lead the pack in…

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Response from business owner

Hi Stacey – Thanks for the awesome review. We are happy that you experience with Hot Spring Spas of KC has been a good one. Like we told you when you were shopping for a spa, we will be here to take care of you even after the purchase. Now that you are all moved in, hopefully the spa will melt the stress away. Happy hot tubbing!

via Google
Stacey Bequette
Stacey Bequette

It's in my nature to research every spa available. I also visited every local spa showroom. I knew right away that Hot Spring spas were going to be leading the pack in quality. What we didn't know is that they would also lead the pack in…

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Response from business owner

Hello Stacey – Thanks for the kind words. We try to make the shopping experience as pleasant as possible. More importantly, we want to make sure you use the spa so after the sale support is our main focus. Let us know if there is anything we can do for you. Happy hot tubbing!

via Facebook
Scott Stansbury
Scott Stansbury

We recently purchased a new hot tub from Hot Springs Spas of Kansas City and my wife and I had a very pleasant experience. I highly recommend if you are searching for a hot tub, in using this facility with Adam and their staff. Scott …

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Response from business owner

Hi Scott. Thanks for taking the time to write this review. We are glad you had a pleasant experience with Hot Spring Spas of KC LLC. If there is anything we can help you with, please let us know. Happy hot tubbing!

via Facebook
Christine Hilton
Christine Hilton

We live in Wichita and purchased our Vanguard Hot Springs Spa last fall from a local store. But they are closed today as is every pool/spa store in the area. I left a message with Hot Springs KC because we had drained/filled our tub for the…

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Response from business owner

Hi Christine- First thanks for the great review. We know first hand how frustrating it can be if the water in our spa is not what it should be. We want to make sure that people use their spa regardless if you got it from us or not. If in the future you need more advise, we are here for you. Happy Hot Tubbing!

via Facebook
Jeff W
Jeff W

We purchased our spa about 6 months ago from Adam. I researched, read about, and looked at every spa in the Midwest and decided to purchase from Hot Springs Spas of KC. The deciding factors were the spa quality, their knowledge, and …

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Response from business owner

Jeff, thank you for the kind words. We will continue to be here for you with all of your hot tub needs. We love the research and thought you put into choosing your Hot Spring Spa and us! Happy hot tubbing!!

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Nicole Messick
Nicole Messick

This was my experience buying and owning a hot tub and Adam made everything so simple, and even when the store wasn’t open, he was available to ask questions. Great customer service and I’m very happy so far with the whole process, start to…

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Response from business owner

We are happy you have had a great experience so far. We will do everything we can to keep up this level of customer service for you! Happy hot tubbing!

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Nicole Messick
Nicole Messick

Ryan and his team were fantastic and made buying a hot tub easy, as my first time owning one! Great customer service and prices.

Response from business owner

Hi Nicole. Thanks for the great review. We are glad that your first time buying a hot tub was easy. If there is anything else we can do for you, let us know. Happy hot tubbing!!

via Facebook
Banning Stuckey
Banning Stuckey

So far my experience has been AMAZING!!! Very prompt and to the point. I knew what I wanted and they didn't waste my time. I told them what I wanted and what I could spend and instead of trying to up sell me they got straight to the point …

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Response from business owner

Banning, I am glad to here that we were able to take care of you quickly and efficiently. Let us know how the hot tub is as you use it! Happy hot tubbing!

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Janie Benander
Janie Benander

Great people, service and products

Response from business owner

Hi Janie, Thanks for the kind words about our staff and products. Happy Hot Tubbing!

via Google
Holly Welsh
Holly Welsh

We purchased a hot tub from Hot Spring Spas two years ago and were very satisfied. Recently our hot tub need servicing and Hot Springs Spas was wonderful. They sent a repair guy (who looks like Leonardo Dicaprio) who not only installed …

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Response from business owner

Hi Holly, We are happy to hear you are loving your tub. We are equally as glad to hear that you were satisfied with the service you received from our staff. If you need anything else from us, let us know. Happy hot tubbing!

via Google
Sammi Jo Rousselo
Sammi Jo Rousselo

Ryan was amazing! He answered all our questions! We love our Hot Springs Spa!

Response from business owner

Thanks Sammi! We are glad to hear you love your Hot Spring Spa! If there is anything else we can do for you, please let us know. Happy hot tubbing!

via Facebook
Travis Vaughn
Travis Vaughn

If you're looking for a selection of high end hot tubs, look no further than Hot Springs Spa of KC. They have multiple models to fit your budget. Don't make decisions based on a catalogue, stop by their store and see the floor models on …

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Response from business owner

Travis thanks for a great review. We are happy you had a positive experience with Ryan and the delivery crew (including the owner and his sons). We love it when customers can make every day better and the whole family can enjoy spending time together. Happy hot tubbing!

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Todd Kohman
Todd Kohman

Overall experience with Hot Spring Spas of KC was fantastic! I had researched several other spa resellers and models and was blown away with the knowledge and information Adam at Hot Spring Spas KC shared with me. I ultimately ended up …

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Response from business owner

Todd, thanks for the kind words. We pride ourselves on our knowledge and customer service. I am happy to hear how well we took care of you and that you are pleased with the install. Let us know how the deer watching goes. Happy hot tubbing!

via Google